City of Portland - Human Services Specialist, Homeless Services Center

in Cumberland County, ME

Job Description

City of Portland - Human Services Specialist, Homeless Services Center

Health & Human Services Department, Social Services

About the City of Portland Health & Human Services Department:

The Health & Human Services Department consists of four unique divisions; Barron Center, Elder Affairs, Public Health, and Social Services. We strive to enhance the health and well-being of the residents of Portland in collaboration with our community, state, and federal partners. http://www.portlandmaine.gov/health-human-services

Job Summary:

The Human Services Specialist will coordinate client entry and data integrity at the Homeless Services Center. This role focuses on the “first contact” for new clientele and “shift transition” phase for shelter operations. The HSS will be responsible for the accurate collection of HUD required data, manage tracking of client information and belongings, and auditing overnight reports to ensure safety, communication, and compliance are meeting expectations.

Duties & Responsibilities:

- Complete detailed intake interviews for new and returning clients, ensuring all HUD related funding documentation and General Assistance applications are accurate and submitted promptly.

- Enter and update client data in the databases used by the Homeless Services Center.

- Manage and audit client files, ensuring all digital and physical records are up to standards outlined by our funding providers.

- Review overnight reports to ensure continuity of care and ensure incidents that occurred are documented appropriately.

- Oversee the tracking, storage, and documenting of client belongings.

- Partner with outreach and casework teams to provide updates on clients and bed availability.

Required Skills & Experience:

- Excellent communication and written skills with a high degree of customer service for clientele, community partners, and coworkers.

- Strong data entry skills, computer software experience, and attention to detail.

- Experience in a high volume administrative or front desk environment is preferred.

- Experience with vulnerable populations; including those who are experiencing mental health or substance use issues.

- Must possess a valid Class C Driver's license and maintain a good driving record.

Expected Hours/Schedule:

Full-Time, permanent position, 37.5 hours/week. The schedule for this position is Sundays-Thursdays 6:00 PM - 2:30 AM.

Applications accepted until November 13th, 2026.

Offers of employment are contingent upon the completion of a satisfactory criminal background check.

Salary & Benefits:

This is a union position, CEBA Grade 13, with a starting pay range of $24.93-$25.41 per hour, based on relevant years of experience.

For more information about compensation with the City of Portland, please refer to the http://www.portlandmaine.gov/unions

The City of Portland prides itself on its outstanding benefits and collegial and mission-driven work environment.
City benefits include:

- Free employee health insurance with the completion of wellness incentives

- Thirteen paid holidays

- Sick, vacation, and personal leave

- Life, dental, vision, and income protection insurances

- Choice of retirement plans, including a pension plan

- Use of City recreation facilities

- Fitness Reimbursement

- Discount on professional development programs through USM and Thomas College

If you have any questions or need assistance with the application, please email Human Resources at jobs@portlandmaine.gov or call 207-874-8624.

The City of Portland believes that to do our best work, our employees need to reflect the diverse, vibrant community we serve. We are an equal opportunity employer and are committed to celebrating all dimensions of diversity in the workplace. Applicants are considered without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, age, veteran status, disability, or any other applicable legally protected characteristics. If you need to request a reasonable accommodation, please call 207-874-8624 or email hrinfo@portlandmaine.gov.

To apply, visit https://selfservice.portlandmaine.gov/ess/EmploymentOpportunities/JobDetail.aspx?req=366&sreq=12&form=1000&desc=HUMAN%20SERVICES%20SPECIALIST,%20HOMELESS%20SERVICES%20CENTER

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