at Kennebec Pharmacy and Home Care in Augusta, Maine, United States
Job Description
Kennebec Pharmacy and Home Care is your local home infusion pharmacy and home medical equipment provider dedicated to making better living possible. We offer an array of services that extend far beyond those of a traditional home medical equipment company and have been serving residents throughout the state of Maine for the past 30 years.
You can look to us for: CPAP/BIPAP, respiratory therapy, durable medical equipment and supplies, and home infusion therapy.
Better living made possible starts with people like you!
This position is full-time in person, Monday through Friday; 8am to 5pm in Augusta.
Job Summary:
We are seeking a detail-oriented and customer-focused Correspondence Specialist to join our Revenue Cycle Team. The Correspondence Specialist is responsible for providing timely, accurate, and customer-focused support to patients and internal departments. This position plays a key role in the daily administrative communications for KPHC. The position will support patient pay follow-up, assist with billing documentation, and collaborate with supervisors to resolve escalated patient concerns.
Responsibilities Include:
- Handling all phases of customer inquiries received via phone or written correspondence.
- Responding to customer inquiries and complaints regarding bill payments, account updates, service issues, and collections in a professional manner.
- Efficient, timely, and accurate processing and data entry of assigned claim files and claim payments.
- Ensuring that payer and third-party company addresses are updated and accurate
- Work in a team environment in a shared office space
- Ability to multi-task and effectively manage an active case load.
- Provide excellent customer service while taking in-bound calls and assisting with requests.
- Maintain patient confidentiality and rights.
