Payroll & HR Operations Analyst

at Northern Light Health in Brewer, Maine, United States

Job Description

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Northern Light Health

Position is located: Cianchette Professional Blding

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Salary Range : $24.53 – $37.65

Summary:

The Payroll and HR Operations Analyst has a matrix reporting relationship to the Payroll Supervisor and HR Operations Manager and acts as an operational bridge between Payroll and HR. The position is responsible for enhancing operational excellence and day-to-day operations in a fast-paced environment, including working on process flows, process improvement, standardization efforts, issue resolution, system testing, auditing, reporting, and end user adoption, education and training. Provides project support to the Payroll and HR Operations and Rewards departments, working independently and collaboratively with HR, Payroll, and IS/ERP. Serves as a subject matter expert to Payroll and HR Operations end users, including managers and employees. Additionally, the role collaborates with leadership on compliance oversight, system maintenance, and adjustment approvals to ensure compliance with federal, state, and organizational requirements, especially in areas where Payroll and HR responsibilities intersect. Critical thinking, problem solving, and flexibility to handle changing priorities based on business and system needs are critical to success in this role.

Responsibilities:

+ Partners with members of the HR/Payroll/ERP teams to address HR and Payroll-related needs through process enhancement, creation, and collaborative problem solving.

+ Support system upgrades, implementations, regulatory changes, and enhancement projects, including testing, validation, end-user training, and change management activities tied to Payroll and/or HR applications.

+ Collaborates with functional users and technical resources to administer, configure, support, and optimize Payroll and HR systems, applications, interfaces, and integrations to ensure accurate, efficient, and compliant operations.

+ Provide backup for API coding, reporting, and Payroll correction support to meet requirements for Maine Paid Family Leave and other Leaves of Absences to help ensure proper and timely employee payments.

+ Troubleshoot, research, and resolve Payroll and HR system issues, including interface failures, API errors, file transmission issues, payroll discrepancies, and escalated operational concerns.

+ Create and maintain standard operating procedures and technical documentation for system procedures, taxes, process maps, and knowledge resources to support Payroll and HR system continuity.

+ Perform audits, data validation, reporting, and monitoring activities to ensure data integrity and adherence to federal, state, and organizational requirements, including leave administration, multi-state taxation and benefits compliance, and payroll compliance programs.

+ Routinely engages in cross-training opportunities that benefit the Payroll and HR team, such as understanding Paid Time Off plans, Leaves of Absence programs, and out-of-state benefits and taxes.

+ Other duties.

Other Information:

Competencies and Skills

+ Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

+ Adobe Acrobat

+ Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

+ Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one’s behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization’s benefit.

+ Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences’ level.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

+ Human Capital, Supply Chain and Financial Software.

+ Types at 60+ words per minute. (only to be used as a condition of employment)

+ Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.

+ Word processing, spreadsheets, data entry, database experience and other computer related skills.

+ Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.

+ Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.

+ MS Teams

+ Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.

+ Multi-line phone, scanner, photocopier, fax, and internet.

+ OneNote

+ Public Speaking

+ Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.

+ Serves Others: Strives to understand, meet and exceed the expectations and requirements of inte