at Direct Communications in Unity, Maine, United States
Job Description
Full-time technical position which provisions subscriber internet and telephone services. Primarily responsible to troubleshoot and professionally resolve higher level service and hardware issues directly with customers regarding landlines, DSL, fiber and cable internet. Proactively monitors systems and contacts customers to offer assistance with possible service issues. Maintains overall technological savvy with strong understanding of outdated, present, cutting-edge and perspective technologies and their applicability to the business. Requires broad knowledge of organization policies, applicable hardware and software applications. Provides secondary support for field technicians with installations and confirmations and other Plant Operation projects by phone and in the field. Works closely with Customer Service Representatives and Plant Operations personnel. Participates in “on call” rotation after hours. Performs other administrative duties and projects as required by Management.
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