Account Associate - Customer Service On-Site

at T-Mobile in Oakland, Maine, United States

Job Description

Calling Champions

At T-Mobile, we love our customers—and we empower you to create meaningful connections that last. As part of Account Care, you’ll focus on inbound calls from a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact. We pioneered this approach because we believe customers deserve a better experience led by empowered individuals who take ownership. And it makes us happy to work together this way, too.

Careers, Not Jobs

Start your career at $20/hour — and earn up to $30/hour in your first year with our clearly defined growth path.

This isn’t just a job — it’s the first step in a long-term career. As an Account Associate, you’ll be part of a team of champions who show up daily with purpose, resilience, and an aim to grow. You’ll receive hands-on training, real-time feedback, and the support you need to succeed. Your pay increases are tied to performance milestones, so you’re always in control of your next step.

We also offer qualifying Experts a hybrid work schedule after just 60 days post-training graduation, providing flexibility while ensuring continued development in a team-focused environment. To qualify, Experts must achieve performance and attendance goals.

Responsibilities:

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.

• Provide proactive and timely resolutions for customer inquiries and concerns.

• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.

• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.

• Meet department productivity and quality standards.

• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Qualifications:

• ONSITE Position

• High School Diploma/GED (Required)

• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)

• Basic proficiency with email, chat systems, online forms, and cloud-based tools (e.g., Google Workspace, Microsoft Teams, etc.)

At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities! We're committed to helping our employees grow in their careers, and we believe in providing a great learning environment to help you succeed. Our Account Care Team works collaboratively to ensure our Account Associates have the tools and resources they need to excel. Join the T-Mobile

• At least 18 years of age

• Legally authorized to work in the United States

• Travel: Travel Required (Yes/No):No

1. DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No):No