Strategic Account Program Manager

at Maine Machine Products Company in South Paris, Maine, United States

Job Description

Duties/Responsibilities:

• Establishes strong, long-term customer relationships by developing and implementing customer relationship management strategies.
• Assesses, clarifies, and validates customer needs on an ongoing basis; understands key business initiatives, areas of concern or constraint, and competitive environment; and leads solution development efforts that best address customer needs.
• Achieves assigned strategic account objectives including growing and building the sales pipeline.
• Builds and maintains positive relationships with business, technical and operational contacts at assigned customer(s).
• Identifies and understands customers’ challenges, recognizes how to apply solutions, and express their value.
• Supports supply chain in developing and implementing short-term and long-term plans to support production of key product lines.
• Communicates on a regular basis and responds to specific queries, suggests solutions and innovative ideas to meet the customer’s needs and monitors the customer’s expectations and satisfaction.
• Handles complaints and problems effectively and with urgency.
• Acts as the liaison between key customer(s) and internal teams. 
• Maintains accounts, contacts, opportunities, quotes, reports, and dashboards in Salesforce CRM.
• Follows up on all sales to ensure orders are processed properly and shipped on time.
• Produces effective verbal and written communication for activities and sales reports, customer correspondence.
• Helps manage price changes and keeps internal pricing policies consistent and current
• Acts as primary expeditor for urgent or past due orders
• Works with the supply chain team to escalate concerns when needed
• Acts as the primary point of contact for all contract negotiations with the customer
• Works pro-actively to identify any and all opportunities to maximize revenue on a monthly and quarterly basis.
• Acts as back-up to the customer service person on the account to process sales orders and other tasks when needed

Required Skills/Abilities: 

• Understanding of performance metrics including sales, operational KPIs, and strong analytical skills is a must.
• Excellent written and verbal communication skills.
• An ability to address customer requests in a timely manner.
• Strong organizational skills and the ability to complete multiple complex tasks in a timely fashion.
• Occasional travel is required.
• Typical hours are between 8AM-5PM EST, with additional office hour availability required due to the global nature of our customer base.

 Education and Experience:

• 3-6 years of account management experience
• Bachelor's Degree in Business, Marketing, Engineering 
• Extremely proactive towards taking action
• Demonstrated knowledge of forecasting, presentations, short-term, mid-term and long-term planning.
• Extreme proficiency in computer skills including Microsoft Word, Excel, PowerPoint, Outlook and Teams. The selected candidate will be asked to provide evidence of Microsoft skills.
• The ideal candidate will have a working knowledge, experience, and relationships with Original Equipment Manufacturers (OEMs) 

  Typical hours are 8 AM to 5 PM Eastern, with additional off-hours availability required due to the global nature of our customer base.

Occasional travel to visit customers may be required.

Location: On-site at Maine Machine Products in South Paris, Maine

For information on Precinmac, including more information on employee benefits and our company culture, visit our website at www.precinmac.com

Precinmac is an equal opportunity, affirmative action employer