Method of Delivery
Hybrid or blended
Instructional Program (CIP)
Business and Social Skills.
350103
Description
This 5 session program highlights the importance of customer
service, and through this program you will learn to better identify what
customers want and need. The sessions include: What is excellent
customer service, delivering great customer service over the
telephone, delivering great customer service in person, dealing with
difficult people and managing yourself during these challenging
moments part 1, and dealing with difficult people part 2.
Details
Program Length (Weeks)
99999
Entrance Requirements
None
School
WIOA Approved Program
Yes
Training Location(s)
Auburn
Local WIB
3 - Central Western Local Area 3
Type of Attainment:
Certificates < 2yrs.
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$90.00 Hours
Total In-State Program Cost
$90.00
Demand Occupation(s)
13-1111.00Management Analysts
