Credential(s) Offered
Employment
Method of Delivery
Online, e-learning, or distance learning
When offered
Daytime Hours, Evening Hours, Weekends
Instructional Program (CIP)
Description
Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.
Students have access to the instructor(s) via email and discussion board.
Details
Program Length (Weeks)
8
Hours
32
Entrance Requirements
None
School
Biddeford Adult and Comm. Education
WIOA Approved Program
Yes
Training Location(s)
Online
Local WIB
4 - Coastal Counties Local Area 4
Type of financial aid offered or have access to
n/a
Refund Policy
Classes cancelled by Biddeford Adult Education will receive a full refund. Refund checks for check or cash payments may take up to three (3) weeks to process. Student-initiated refunds will be given if requested at least three (3) business days prior to the first class. After that time, no refunds will be given. No refunds are issued if you fail to attend class.
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$245.00
Total In-State Program Cost
$245.00
