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Certificate in Customer Service

Training Program

Credential(s) Offered

Employment

Method of Delivery

Online, e-learning, or distance learning

When offered

Daytime Hours, Evening Hours, Weekends

Instructional Program (CIP)

Customer Service Support/Call Center/Teleservice Operation. 520411

Description

Customer service is now essential for business and all work organizations.  With the increase of technology, human interaction with customers becomes all the more important.  Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success.
  Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.


Students have access to the instructor(s) via email and discussion board.

Details

Program Length (Weeks)

8

Hours

32

Entrance Requirements

None

School

Biddeford Adult and Comm. Education

WIOA Approved Program

Yes

Training Location(s)

Online

Local WIB

4 - Coastal Counties Local Area 4

Type of financial aid offered or have access to

n/a

Refund Policy

Classes cancelled by Biddeford Adult Education will receive a full refund.  Refund checks for check or cash payments may take up to three (3) weeks to process.  Student-initiated refunds will be given if requested at least three (3) business days prior to the first class.  After that time, no refunds will be given. No refunds are issued if you fail to attend class.

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

No

Is this proposed curriculum considered a nontraditional program of training services for women?

No

Is this proposed curriculum considered a nontraditional program of training services for men?

No

Cost Items

In-State/District Tuition

$245.00

Total In-State Program Cost

$245.00

Demand Occupation(s)

43-4051.00Customer Service Representatives
$0.00 per hour

Provider Status

Approved

Address

189 Alfred St, Biddeford, Maine 04005

Phone Number

(207) 282-3883

Fax Number

(207) 286-9581

Web Address

http://www.biddeford.maineadulted.org

Last Updated

Mar 08, 2022

Created

Mar 04, 2022

Renewal

Mar 08, 2024