Credential(s) Offered
Industry certification
Method of Delivery
Hybrid or blended
When offered
Other
Instructional Program (CIP)
Customer Service Management.
520207
Description
- Identify and manage customer conflict and disruptive behaviors
- Utilize strategies to acknowledge and manage emotions and feelings
- Understand warning signs and other factors contributing to conflict
- Recognize and apply effective communication skills
- Certificate Never Expires
Details
Program Length (Weeks)
99999
Hours
1
Entrance Requirements
None
School
Maine Business Education Partnership
WIOA Approved Program
Yes
Curriculum Competency Based
Soft skills, Language, Communication, Interpersonal learning
Training Location(s)
45 Melville St., Suite #1, Augusta, Maine
Local WIB
3 - Central Western Local Area 3
Name of Credential
Customer Conflict & De-escalation
Type of financial aid offered or have access to
To be determined - decided on a case by case basis
Refund Policy
10 daysÂ
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
Yes - NRF
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
In-State Tuition
$35.00 $35 covers the online course and exam
Total In-State Program Cost
$35.00
Demand Occupation(s)
43-4051.00Customer Service Representatives
$16.00 per hour
