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RISE UP Retail Fundamentals

Training Program

Credential(s) Offered

Industry certification, Employment, Measurable skills gain

Method of Delivery

Hybrid or blended

When offered

Daytime Hours, Evening Hours

Instructional Program (CIP)

Retailing and Retail Operations. 521803

Description

These 3 retail certifications are offered in a blended learning format using an online platform as well as local adult education instructors and retail professionals. You can take one certification class or all three.
If you are an adult education student there may be no charge to participate. Please contact mdionne@kitteryschools.org for more information.


Retail Industry Fundamentals
Gain workplace readiness and customer service skills that are transferable within any industry.
Learning objectives include understanding the retail cycle, learning customer service, sales and operations basics, developing simple math skills, being professional, and exploring careers.
Learners who earn this certificate will develop basic customer service skills, math skills to conduct sales transactions and an understanding of the retail industry, its impact on the economy and the diverse jobs available. Best practices for interviewing and exploring career paths are also covered.


Dates for online curriculum- 5 hours anytime between September 28 October 1, 2020.
Retail instructor and general manager of the Outlets at Kittery, Mari O’Neil meets with students Monday, September 28 at 6:00pm for 30 minutes to introduce the unit, and Thursday, October 1 at 6:00pm for 1.5 hours for a wrap up meeting and certification test preparation.
Adult education instructor individualized to fit each student’s needs.
Course fee: $165


Customer Service & Sales
This credential solidifies excellent customer service and prepares learners to shine in the workplace. Participants develop problem-solving skills that help them meet customer needs, become valuable workplace teammates, and achieve career goals.
The curriculum focuses on understanding multiple retail formats, identifying retail influencers, grasping the importance of quality customer service and product knowledge, recognizing omni-channel purchase options, and projecting professional brand.
Learners who earn this certification will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. Best practices for building resumes and navigating job searches are also covered.
This course is perfect for someone interested in or currently working in a customer facing role, whether in retail or in another industry.


Dates for online curriculum- 14 hours anytime between October 5-22, 2020.
Retail instructor and general manager of the Outlets at Kittery, Mari O’Neil meets with students Monday, October 5 at 6:00pm for 30 minutes to introduce the unit, and Thursday, October 15 at 6:00pm for 1.5 hours for a mid course debrief meeting and Thursday, October 22 for 2 hours for certification test preparation and proctoring.
Adult education instructor- individualized to fit each student’s needs.
Course fee: $235


Business of Retail: Operations & Profit
Learners will understand the positive impact that retail has on the global economy and be better prepared to run a retail business. Using an engaging curriculum with realistic business scenarios students will gain knowledge of marketing, merchandising, and calculating profit. Participants develop a growth mindset to set and achieve career goals.
Learners who earn this certification will understand merchandising, marketing, store operations, loss prevention and workplace safety. Learners will master math concepts, including determining pricing strategies and calculating profit and discounts. Best practices for planning and advancing one’s career is also covered.
This course is perfect for someone interested in advancing a career or a student needing to better understand how a business is run.


Dates for online curriculum- 11 hours anytime between November 2-12, 2020.
Retail instructor and general manager of the Outlets at Kittery, Mari O’Neil meets with students Monday, November 2 at 6:00pm for 30 minutes to introduce the unit, and Thursday, November 5 at 6:00pm for 1 hour for a mid course debrief meeting and Thursday, November 12 for 2 hours for certification test preparation and proctoring.
Adult education instructor- individualized to fit each student’s needs.
Course fee: $240

Details

Program Length (Weeks)

2

Hours

24

Entrance Requirements

None

School

Kittery Adult Education

WIOA Approved Program

Yes

Curriculum Competency Based

College and Career Readiness Standards

Training Location(s)

Kittery, Maine

Local WIB

4 - Coastal Counties Local Area 4

Name of Credential

Cetificate in Retail Fundamentals

Type of financial aid offered or have access to

None

Refund Policy

Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?

No

Is this proposed curriculum considered a nontraditional program of training services for women?

No

Is this proposed curriculum considered a nontraditional program of training services for men?

No

Cost Items

Testing/Exam Fees

$90.00 Includes one retest

Total In-State Program Cost

$90.00

Demand Occupation(s)

41-2031.00Retail Salespersons
$12.15 per hour

Provider Status

Approved

Address

12 Williams Avenue, Kittery, Maine 03904

Phone Number

(207) 439-5896

Web Address

http://kittery.maineadulted.org

Last Updated

Mar 24, 2021

Created

Jun 12, 2019

Renewal

Mar 24, 2023