Credential(s) Offered
Industry certification, Employment, Measurable Skill Gain Leading to a Credential
Method of Delivery
Hybrid or blended
When offered
Daytime Hours, Evening Hours
Instructional Program (CIP)
Description
These 3 retail certifications are offered in a blended learning format using an online platform as well as local adult education instructors and retail professionals. You can take one certification class or all three.
If you are an adult education student there may be no charge to participate. Please contact mdionne@kitteryschools.org for more information.
Retail Industry Fundamentals
Gain workplace readiness and customer service skills that are transferable within any industry.
Learning objectives include understanding the retail cycle, learning customer service, sales and operations basics, developing simple math skills, being professional, and exploring careers.
Learners who earn this certificate will develop basic customer service skills, math skills to conduct sales transactions and an understanding of the retail industry, its impact on the economy and the diverse jobs available. Best practices for interviewing and exploring career paths are also covered.
Customer Service & Sales
This credential solidifies excellent customer service and prepares learners to shine in the workplace. Participants develop problem-solving skills that help them meet customer needs, become valuable workplace teammates, and achieve career goals.
The curriculum focuses on understanding multiple retail formats, identifying retail influencers, grasping the importance of quality customer service and product knowledge, recognizing omni-channel purchase options, and projecting professional brand.
Learners who earn this certification will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. Best practices for building resumes and navigating job searches are also covered.
This course is perfect for someone interested in or currently working in a customer facing role, whether in retail or in another industry.
Business of Retail: Operations & Profit
Learners will understand the positive impact that retail has on the global economy and be better prepared to run a retail business. Using an engaging curriculum with realistic business scenarios students will gain knowledge of marketing, merchandising, and calculating profit. Participants develop a growth mindset to set and achieve career goals.
Learners who earn this certification will understand merchandising, marketing, store operations, loss prevention and workplace safety. Learners will master math concepts, including determining pricing strategies and calculating profit and discounts. Best practices for planning and advancing one’s career is also covered.
This course is perfect for someone interested in advancing a career or a student needing to better understand how a business is run.
Details
Program Length (Weeks)
2
Hours
24
Entrance Requirements
None
School
WIOA Approved Program
Yes
Curriculum Competency Based
College and Career Readiness Standards
Training Location(s)
Kittery, Maine
Local WIB
4 - Coastal Counties Local Area 4
Name of Credential
Cetificate in Retail Fundamentals
Type of financial aid offered or have access to
None
Refund Policy
Is the proposed curriculum currently certified by an accrediting agency or similar national standardization program?
No
Is this proposed curriculum considered a nontraditional program of training services for women?
No
Is this proposed curriculum considered a nontraditional program of training services for men?
No
Cost Items
Testing/Exam Fees
$90.00 Includes one retest
Total In-State Program Cost
$90.00
