IT Support Specialist NE

at Fedcap in South Portland, Maine, United States

Job Description

Position Summary:

As an IT Specialist, you will be working in a fast-paced environment, providing an array of IT technical support and desktop assistance to our staff in New York City and the surrounding area. You will be responsible for responding to a variety of support requests such as trouble-shooting applications, OS installs, system upgrades, password resets, and iOS support. You will carry out physical on-site support and configuration or inspection of products and services. In addition, you will provide support and training for a variety of new and existing technologies to various internal departments.

?Essential Job Functions:

+ Deliver IT support excellence

+ Accountability for various technical resources and deliverables

+ Excellent verbal and written communication skills

+ Support and advance process improvement

+ Document or update IT procedures

+ Mount, rack, install and support a complex Data closet to include switches, routers, and access points.

+ Work with ISPs to coordinate new installs, moves, and terminations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Education and Experience:

+ Bachelor’s (BA or BS) in business, computer science, or related field.

+ Microsoft Certifications relevant to the current technology and systems

+ 3+ years of previous experience supporting relevant technologies and systems

+ Or, the equivalent combination of experience, education, or certifications

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: The work environment characteristics described here represent those employee encounters while performing the essential functions of this job.

Equal Opportunity Employer


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Job Posting: JC223615055

Posted On: Sep 14, 2022

Updated On: Mar 30, 2023

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