at Estes Express Lines in Lewiston, Maine, United States
Job Description
28318BR
Posting Title:
Terminal Clerk II
Estes Facility:
Lewiston ME
Job Summary:
+ Answer telephones with a heavy call volume and direct calls with accuracy
+ Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
+ Prepare all paperwork and the repackaging of all OS&D freight
+ Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
+ Maintain a clean and organized OS&D area
+ Contact customers and coordinate delivery times to schedule appointments for freight delivery
+ Identify freight bills requiring special delivery instructions
+ Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments
+ Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
+ Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
+ Verify and process paperwork and procedures concerning claims, charges and tracing of freight
+ Scan and/or image bill of lading receipts
+ Transfer information from the bill of lading to the bill format to prepare bills for freight movement
+ Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
+ Place shipments on-hand
+ Assist with handling dispatch phones to assist with customers and drivers
+ Regular attendance is required.
+ This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications
+ High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
+ Experience in billing, collections, tracing & OS&D preferred
+ Computer skills; proficient in MS Word and Excel required
+ AS400 experience strongly preferred
+ Strong customer service skills
+ Good clerical skills
+ Possess excellent verbal and writ
