Front Desk

at Redwoods Management Inc./Redwoods Resort in Ogunquit, Maine, United States

Job Description

Job Summary
Join our dynamic hospitality team as a Front Desk Clerk and Night Auditor, where your energy and hospitality expertise will create memorable guest experiences around the clock. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-in and check-out processes while maintaining exceptional guest relations. During overnight shifts, you’ll oversee the hotel’s financial transactions, perform detailed audits, and uphold the highest standards of security and service. Your proactive approach and attention to detail will help foster a safe, welcoming environment for all guests and staff.

Duties

• Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
• Manage guest inquiries via phone using multi-line phone systems, demonstrating excellent phone etiquette and multilingual communication skills when needed.
• Handle reservations, cancellations, and modifications accurately while maintaining up-to-date records in hotel management systems.
• Conduct night audits by reviewing daily financial transactions, reconciling accounts, and preparing detailed reports to ensure accuracy for the next day’s operations.
• Maintain security protocols by monitoring CCTV surveillance, conducting property inspections, and controlling access to restricted areas during overnight hours.
• Respond promptly to guest requests or concerns with professionalism and a positive attitude, ensuring guest satisfaction at all times.
• Collaborate with housekeeping and maintenance teams to address guest needs efficiently and uphold hotel standards.
• Document incidents or irregularities during shifts through comprehensive reports for management review.
• Uphold hotel policies on guest privacy, safety, and confidentiality while delivering exceptional service in a fast-paced environment.

Skills

• Strong background in hospitality management with experience in front desk operations or hotel management roles.
• Excellent customer service skills with a focus on creating positive guest experiences.
• Proficiency in handling multi-line phone systems with professional phone etiquette; bilingual abilities are highly valued to serve diverse guests effectively.
• Knowledge of night audit procedures, hotel accounting practices, and property management systems.
• Exceptional communication skills—both verbal and written—to interact confidently with guests from various backgrounds.
• Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
• Familiarity with guest relations strategies to foster loyalty and ensure repeat business.
• Experience working in resort or hotel settings is preferred; previous hotel experience is a strong asset.
• Knowledge of hospitality industry standards related to security protocols, guest services, and front desk operations. Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We are dedicated to supporting your growth within the hospitality industry by providing an engaging work environment that emphasizes professionalism, teamwork, and excellence in service delivery.