Appointment Center Representative / Customer Service Representative

in York County, ME

Job Description

Appointment Center Representative / Customer Service Representative

Wells, Maine | On-site | Full-Time

Are you friendly, upbeat, and great on the phone? Do you enjoy helping people and working in a fast-paced customer service environment? If so, TC Hafford Basement Systems may be the perfect fit.

TC Hafford Basement Systems is a trusted regional leader in basement waterproofing, foundation repair, and crawl space services. Our purpose is to redefine the construction industry by delivering a remarkable experience—for both our customers and our employees. We’re growing and looking for an Appointment Center Representative / Call Center Customer Service Representative to join our Wells office team.

What You’ll Do

• Answer high-volume inbound calls from customers and new leads
• Schedule appointments for sales representatives (appointment setting / appointment scheduling)
• Make outbound calls to follow up on marketing leads and inquiries
• Enter customer and appointment information using CRM and data entry systems
• Send informational packets prior to scheduled appointments
• Assist with general office support and administrative tasks
• Provide professional, friendly phone-based customer service
• Collaborate with internal teams to ensure smooth daily operations

What We’re Looking For

• High school diploma or GED preferred
• 1+ year of customer service, call center, or appointment setting experience
• Strong verbal communication and phone etiquette
• Comfortable with computers, CRM software, and accurate data entry
• Dependable, organized, and team-oriented
• Ability to multitask in a fast-paced office environment
• Regular and reliable on-site attendance required

What We Offer

• Competitive hourly pay plus performance-based bonuses
• Paid training and ongoing coaching
• Paid time off and paid holidays
• Health, dental, and vision insurance options
• Supportive, positive team culture
• Opportunities for advancement and career growth

If you take pride in your work, enjoy helping customers, and are looking for a stable customer service position with growth potential, apply today and join the TC Hafford Basement Systems team.