Payment Specialist

at Camden National Bank in Gardiner, Maine, United States

Job Description

Position Summary: 

The Payments Specialist will display mastery of day-to-day department functions such as maintenance, report review, and payment processing. This position supports our customers, and the payments growth of the bank, and will work closely with Treasury, Commercial, Finance, Lending and Wealth Teams.  General responsibilities of the Payments Specialist will include customer service, Wire Processing (Incoming, Outgoing, Domestic and International), ACH processing, funds transfer setup and maintenance, reconcilements, research, troubleshooting, and vendor relations.

Essential Duties and Responsibilities: 

Process all wire transfers accurately, and within department SLAs, adhering to policy and procedure – including international and domestic wires (incoming and outgoing)

Process foreign currency transfers through corresponding banks

Process all ACH files accurately, within department SLAs and adhering to policy and procedure, including Incoming ACH, ACH Returns & Corrections, ACH Originations, Micro Deposits and Monthly Fees

Understand the risk involved in ACH and Wire payments, and applicable rules and regulations – including for both consumer and business customers and transactions

Assist in gathering Wire and ACH payments data for all audit activities, risk assessments, and any other applicable risk and compliance activities

Assist in projects to improve daily functions, including creating improved workflows, process improvements, and system testing

Prove and reconcile multiple internal accounts daily, including a master daily balance proof, as well as payment proofs for ancillary services such as Bill Pay and Zelle

Assist banking centers, other employees in the bank  and customers with questions regarding Payments, including callbacks to verify wire information

Prepare procedures for functions if a procedure is not already available

Review Wires and ACH for OFAC and send to compliance for approval

Identify opportunities to innovate and process improve with the customer top of mind

Research requests both internally and externally, regarding Payment processing and transactions

Scan AFT and EFT forms, and all Wire Documentation, to the system to upload to customers’ accounts, showing mastery of our document imaging system

Carefully monitor transactions and activity for fraud, escalating to the Fraud Team as needed

Cross train and serve as a back-up in other areas of the department as required

Basic Qualifications:  

High school diploma or general education degree (GED)

Preferred Qualifications: 

1 to 3 years of banking, similar or relatable experience

Skills and Abilities: 

Effective verbal and written communication skills

Effectively use technology to perform daily activities and service customers

Ability to work successfully in a team environment and  independently

Collaborate with team members to complete department functions effectively

Top-notch attention to detail skills to maintain the highest level of accuracy when handling daily functions

Outstanding customer service

Maintain a level of discretion and confidentiality while dealing with sensitive customer information

Supervisory Skills: 

This job has no supervisory responsibilities

The statements contained herein reflect general details as necessary to describe the principle functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads.