Guest Experience Manager

at TCI Hospitality LLC d/b/a Uncommon Hospitality Gro in Portland, Maine, United States

Job Description

Employer: TCI Hospitality LLC d/b/a Uncommon Hospitality Group

Work site:  145 Shore Road, Ogunquit, ME 03907

Job Title:  Guest Experience Manager         

Job Duties:  Plan, develop, and implement curated experiences for guests by cultivating relationships with guests prior to arrival. Maximize guest reviews on all third-party sites and foster hotel patronage by providing unique curated experiences. Cultivate a fruitful and beneficial relationship with strategic businesses and the community. Train Front Desk staff to deliver exceptional service and unparalleled hospitality. Maintain contact with guests after departure to ensure quality reviews post hotel stays.

Job Requirements:          

• Two (2) years of work experience as a Front Desk Agent working directly with guests to help plan sites to visit during their stays.
• Valid Driver’s License required.
• Two (2) years of experience working with legacy Property Management Software such as Aloha, RoomMaster, or Oracle.
• One (1) year of experience with cloud-based CRMs and other related guest experience services such as Whistle, Alice, or iHotelier.
• Travel is required regionally, 20% of time to York, Kittery, Wells, Portland, and Biddeford, ME.

Salary:  $55,141.00 per year

Please Contact:         Anthony Delois, Chief Operating Officer/Principal 

                                    anthony@uncommongroups.com