Temporary IT Helpdesk Specialist

at Tyler Technologies Inc. in YarmouthYarmouth, Maine, United States

Job Description

Temporary IT Helpdesk Specialist
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The temporary IT Helpdesk Specialist provides tier one phone support for Tyler's employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications. The candidate should be self-directed, detail-oriented, quick to learn new technologies, and be able to handle multiple tasks simultaneously. Primary work hours are between 8 AM and 5 PM, with hours of operation between 8 AM and 8 PM EST.

As a part of Tyler's corporate staff, you will make an impact on outcomes that affect various areas of the company. Your work will ultimately support our team members, clients, stakeholders, and the public sector.
Location
Plano, Texas | Yarmouth, Maine | Troy, Michigan
Travel
0-5%
Responsibilities

Provide end-user support for Tyler's internal customers via telephone, email, remote control, and in-person.
Maintain a high level of courteous customer service at all times
Respond to emails, phone calls, and instant messages from Tyler employees requesting help with computer-related issues
Learn the functions and back end of Tyler's applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes
Aid the management team in conceptualizing updates and upgrades that will enhance Tyler's employees' experienceQualifications

Associate's degree in computer science or equivalent experience/certification
Demonstrated or previous experience installing, configuring, and supporting operating systems, PCs, printers, and other hardware, with entry-level knowledge of networking as well.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
Excellent customer service, organizational, interpersonal, and communication skills
Prior phone/customer service experience is key
Ability to work independently and in a team environment
Demonstrated ability to maintain a positive, professional attitude
Great Place to Work & Grow Your Career
Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
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Requisition Number:2025-6643

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.