at Covenant Health in Lewiston, Maine, United States
Job Description
Summary
Serves as a Medical Assistant in a practice or Urgent Care by primarily assisting providers and acting as a backup for reception. Clinical care provided to patients is within the scope of practice defined for medical assistants and as directed by the provider. Essential Duties and Responsibilities+ General Medical Practice: Demonstrate competence and knowledge in clinical tasks, including but not limited to:
+ Point of Care Testing (POCT): Perform urinalysis via urine dipstick, urine pregnancy testing, finger stick blood glucose, and rapid strep screening.
+ Clinical Procedures: Conduct routine venipuncture, operate centrifuge, perform 12 lead EKGs, set up and assist with pelvic exams, and apply prefabricated and fiberglass splints.
+ Vital Signs: Obtain accurate temperature, pulse, blood pressure, and weight for patients of all age groups.
+ Injections: Administer injections safely and accurately for all age groups.
+ Patient Assessment: Assist providers in assessing patients’ physical, psychological, and social dimensions, participating in the implementation of care plans.
+ Documentation: Accurately document reasons for visits, vital signs, and other pertinent information in patients’ charts, ensuring all entries are signed and dated.
+ Patient Escort: Escort patients to exam rooms and assist as needed.
+ Specimen Collection: Follow practice protocols for specimen collection.
+ Infection Control: Develop and maintain infection control protocols within the MA’s scope of practice.
+ Emergency Response: Notify RN and/or Provider of abnormal vital signs and high-risk patient complaints (e.g., SOB, chest pain, tongue/facial swelling, dizziness, uncontrolled bleeding).
+ Patient Interaction: Welcome patients to the practice, introduce yourself by name, and keep them informed of any delays.
+ Intake Functions: Perform basic intake functions under the provider’s direction.
+ Staff Communication: Effectively communicate with providers and other staff to ensure patients’ needs are met.
+ Patient Education: Provide patients with educational material as directed by the provider.
+ Communicate with co-workers and managers when assistance is needed.
+ Ensure all patient questions are answered and inquire if there is anything else that can be done to assist them.
+ Answer incoming calls professionally, identify yourself and the practice, and handle calls appropriately.
+ Assist in preparing and maintaining patient charts and other medical records.
+ Listen carefully to callers, gather information to direct the call, take messages, or meet the caller’s needs.
+ Maintain procedure carts and ensure an adequate supply of stocked items. Monitor, order, and replenish medical supply inventory as needed.
+ Stock exam rooms, lab, and medication rooms as necessary.
+ Assist in new staff orientation (after six months of hire).
+ Perform data entry tasks as needed.
+ Report conflicts in schedules or time constraints to the MA Lead.
+ Attend and participate in daily huddles.
+ Complete annual and critical competencies identified for the assigned department.
+ Participate in the self-evaluation process.
+ Act as a resource and provide in-service education in areas of expertise.
+ Stay informed about changes and advancements in the field.
+ Supports and promotes the mission and values of Covenant Health Ministry.
+ Any other essential duties and responsibilities will be added between “Supports the mission” and “Other duties.”
+ Ortho Practice – Will work with surgical patients who have had joint replacements and abide by the standards of care set forth by St. Mary’s Hip & Knee Replacement Interdisciplinary Team.
Will complete the required amount of education specific to hip and knee replacement as outlined by St. Mary’s Hip & Knee Replacement Interdisciplinary Team which follows DNV Hip and Knee Replacement Program requirements.+ Maintains all required competencies and completes annual compliance courses on time.
+ Other duties as consistent with this role.
Job Requirements Job Knowledge and Skills+ Working knowledge of office practice and procedures.
+ Handle multiple priorities.
+ Computer skills.
+ Must have excellent patient relations and interpersonal skills.
+ Must read, write, speak, and comprehend the English language.
+ Effective use of telephone skills.
+ Medical Terminology required.
Education and Experience+ Certification by a nationally recognized organization which includes a competency exam. Those organizations include the American Association of Medical Assistants, the National Center for Competency Testing and National Health Career Association.
+ Graduation from an accredited 2-year Medical Assistant program preferred.
+ Basic Life Support certification required.
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