Deposit Operations Specialist I

at Atlantic Federal Credit Union in South Portland, Maine, United States

Job Description

Join our team as a Deposit Operations Specialist I at Atlantic FCU, where you'll be the backbone of our deposit operations. In this dynamic role, you'll engage with members and prospective clients via phone, email, or online platforms, offering insightful information, creative suggestions, and effective solutions. Your expertise will ensure every interaction is not only prompt and efficient but also friendly and welcoming. Uphold our high standards by adhering to corporate policies while providing exemplary service that put our members first. 

Responsibilities:

• Assist with daily check operations, including issuing and mailing checks and correcting errors. Handle returned mail with precise documentation. Make decisions on basic POA requests. Analyze Maturity Disbursement Exception Reports and address issues. Review Stop Payment Requests for corporate checks/money orders, ensuring additional review for specified amounts by senior staff.
• Handle Recast submissions for deposit accounts, addressing errors and reward adjustments. Perform account maintenance like updating contact information, processing link requests, and managing account forms. Ensure all forms are complete, requesting additional details as needed. Analyze the Closed Account Report, create exceptions if needed, and verify documentation for account closures based on status.
• Maintain product knowledge to assist with transactions, balance inquiries, stop payment requests, and account issues with courtesy and accuracy. Escalate complex challenges to senior specialists or managers when necessary.
• Support branches and contact centers via phone, Jabber, or email on account compliance and file maintenance. Use product knowledge to answer inquiries and educate teams on operations and deposit functions. Troubleshoot the online banking platform for members and staff.
• Conduct account research and verifications, resolving AVS/SSI exceptions promptly. Assist staff and members with account issues via phone, mail, or email, while educating branches and staff on operational functions for enhanced knowledge.
• Manage Exception Check Holds and Preference Record Reviews. Analyze and update Unverified Contact Information and Online Banking Contact Information reports, ensuring consistent updates across accounts with the same name and Social Security. Review and create exceptions from the Name Change and Certificate QC/FM reports. Check reports for dual stamps and save to the imaging platform accurately. Image documents for the deceased member review process efficiently.

 Atlantic is an Equal Opportunity Employer