Senior Relationship Banker

at Banking in Portland, Maine, United States

Job Description

POSITION SUMMARY: Responsible for providing a full-service experience by providing consultation services, and transactional support services at the teller line, as needed, to fulfill a customer's banking needs. Through a consultative approach, identifies sales and cross-sell opportunities; opens consumer business deposit accounts; navigates the loan referral process for both residential mortgage and small-business loans; completes maintenance on various account types; and refers customers to specialty products team members such as Mortgage Loan Officers, and Small Business Lending Officers. Contributes to the overall success of the Banking Center through achievement of customer growth and retention goals, sales and service goals, and operational excellence. RESPONSIBILITIES: Sales and Service • Maintains a high level of knowledge and good understanding of the Bank's products and services. • Cultivates positive customer relationships, provides exceptional customer service, and builds a strong rapport to identify needs and offer advice and appropriate financial solutions that will help customers achieve their financial goals. • Utilizes a consultative selling approach and proactively researches customer profiles to support customers in achievement of financial goals. Develops and expands customer relationships, and sells appropriate products and services. • Takes ownership of the full customer experience, rotates between the sale and service platform and the teller line, and accompanies the customer through their entire visit to the Banking Center. • Provides effective New Customer Onboarding and Customer Engagement by, in part, routinely strengthening new and current customer relationships, introducing new and existing customers to the Bank's products and services and addressing customer questions. • Responds promptly and accurately to routine customer inquiries, resolves minor issues as necessary, and follows-up on details to ensure customer satisfaction. Handles all customer requests of problems in a professional, efficient, and timely manner. • Proactively generates residential mortgage and small-business loan referrals. • Utilizes internal business partners to strengthen existing customer relationships and target new prospects. • Engages in outbound business development activity, and customer calling campaigns, as assigned by the Banking Center Manager to generate qualified leads. • As required, assists customers in accessing safety deposit boxes. • Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers. • Contributes to the fulfillment of Banking Center sales and service goals. • Answers and assists incoming callers with questions and requests; routes callers appropriately. • As needed, sorts and distributes work from other Bank offices, processes mail and overnight depository transactions. • As needed, processes retail and commercial financial transactions, including deposits, withdrawals, transfers, loan payments, and cashing checks. • Records all transactions promptly, accurately, and in compliance with established Bank policies and procedures. • Maintains an adequate cash drawer at all times, and in accordance with Bank policy; this includes buying and selling currency from the vault as necessary. • Balances cash drawer in accordance with Bank policy and procedures, including periodic batching of cashed checks. • Assists in ordering, receiving, verifying, and distributing cash. • As directed, balances and replenishes cash in the ATM. • Will be responsible for opening and/or closing the Banking Center. • Meets expectations for attendance and punctuality. • Complies with all applicable federal, state, and local laws and regulations; and Northeast Bank policies and procedures. • Successfully pass technical and regulatory examinations required by the Company. Teamwork and Collaboration • Assists the Banking Center Manager in coaching the Personal Bankers in the areas of professional development, and sales by encouraging / recognizing individual team members; successes. • Supports teamwork and a positive working environment in order to achieve team goals. • Collaborates with colleagues to handle routine and unexpected situations to ensure outstanding customer experience. Community Development • Proactively participates in community activities to improve understanding of market needs, assist the Bank in meeting its CRA Community Development goals, and identify business development opportunities. • Participates in Bank sponsored community events KNOWLEDGE, SKILLS AND ABILITIES: • High School Diploma or equivalent • 5-7 years of experience in retail banking sales and service preferred. • Thoroughness and strict attention to detail. • Excellent mathematical skills. • Competence with computers and other office machinery. • Proficient alpha/numeric data entry skills. • Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and co-workers. • Self-motivated with a demonstrated aptitude and desire for sales and service success. • Passion for helping people achieve their financial goals. • Proven success developing high-value / long-term customer relationships. • Strong sense of ethics and commitment to privacy of customer information. Ability to work in a fast-paced environment and under pressure as needed. • Ability to make sound decisions, which may include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank's exposure to loss or fraud and the ability to think through and rationalize decisions. • Have perspective – capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the Bank needs, customer and employee goodwill, and the public image. PHYSICAL DEMANDS AND CONDITIONS • Must be able to remain in a stationary position for long periods of time. • Some travel is required. • Must be able to occasionally lift up to 25lbs. • Consistently operates a computer and other office equipment such as calculator, copy machine and printers. • Climate controlled general office setting with moderate noise level. • Work unpredictable hours including Saturday. • Must express or exchange ideas with co-workers, customers and vendors. 

Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.