at Acxiom in Augusta, Maine, United States
Job Description
Leads multiple complex and high-priority projects and/or processes on Adobe professional services internal and client engagements. Owns the Scoping, Estimation, Negotiation Support, and overall Solution leadership for assigned new solutions/opportunities. Ensures the individualized solution incorporates the clients’ and Adobe’s overall business strategy and technical vision. Engages in all solution communications with clients and engages in the solutions’ progress throughout the implementation phase. The role also provides expert consultation and training on multiple technical, development, solution, or client-related projects.
JOB ROLE SUMMARY
Leads implementation of Adobe solutions and/or manages complex change that significantly impacts an existing solution. Ensures individualized solution incorporates clients’ and Adobe’s overall business strategy and technical vision. Technical lead in all client solution communications and overseeing its progress throughout the implementation phase. The MarTech Senior Architect, Solution Architect (Adobe Practice) works with other Solution architects for internal Adobe and Adobe end-clients to oversee end-to-end solution or component design and implementation technical oversight through to transition into Production. The MarTech Senior Architect, Solution Architect (Adobe Practice) would also support new business opportunities including pre-sales support, architecture and design support for that Adobe clients.
For existing clients: activities are focused on client consulting for proposed changes, process improvements, issues, or research of client data inquiries. An associate in this role functions independently as the technical subject matter expert for the end-to-end solution and provides direction to other solution architects to complete the work. They are expected to coordinate technical aspects of changes, issues, and research self-directedly. They are expected to provide solution consulting for the client and create and maintain a solution roadmap for future enhancements.
DUTIES AND RESPONSIBILITIES
+ Assigned to projects for Adobe’s internal initiatives, a new Adobe client, or an existing Adobe client requiring ongoing solution consulting for customer solution enhancements management.
+ Responsible for cross-solution or cross-component impact assessment in the implementation of Adobe solutions or solution enhancements for assigned Adobe clients with an emphasis on solution design and business requirements. Ensures overall solution requirements and design incorporates Adobe and the client’s overall solution vision.
+ Responsible for overall solution integrity of large and complex solutions, providing direction to other Solution Architects on technology and design choices.
+ Engages in project communications with clients using a consultative approach. Anticipates obstacles and recommends solution options as it relates to the solution. Focuses on client value and satisfaction while balancing Adobe’s objectives, feasibility, and scalability of solutions.
+ Gathers stakeholder requirements and transforms the information into a logical process flow. Research possible approaches, evaluate cost, portability, compatibility, and usability, and then engage in the most efficient solution method for the changes/solution. Ensures the solution design fulfills functional and technical requirements. Accountable for client solution architecture’s accuracy, process, integrity, quality, and stewardship.
+ Maintain and enhance the roadmap for the client solution and maintain that solution roadmap with technical changes and direction, including Adobe standard components, as often as possible.
+ Provide direction with technical and business stakeholder requirements and an overall project plan related to the solution. Provide input into risk mitigation assessment. Ensure the data solution design fulfills functional and technical requirements and can consistently meet progress against service level agreements (SLAs). Monitor solution enhancement/implementation progress to stay abreast of possible issues and future challenges.
+ Maintains subject matter expertise in Adobe and industry technologies, verticals, and lines of business to help align client business needs to products, solutions, and services offered. Documents and shares best practices and case studies.
+ Define and adhere to Adobe solution standards, estimates, processes, policies, and procedures. Utilizes standard methodologies to promote consistency and drives adherence to standards within designated teams. Familiarity with other professional services methodologies, including project management and development methodologies.
+ Identifies areas of process improvement that drive profit enhancement and client value and instills that mindset while contributing through others.
+ Consults, advises and educates management, affected teams, and clients through communications at the appropriate technical granularity. Shares best practices and incorporates lessons learned into estimates, standards, and protocols.
+ Developing internal relationships with product teams to provide feedback to the appropriate lines of business or product team to ensure Adobe produces and/or enhances products that can meet the ever-changing business needs of their clients.
+ Have a strong understanding of the pre-sales process focusing on scoping and estimation and be able to lead scoping and estimation efforts for new projects for existing and new accounts.
KNOWLEDGE / COMPETENCIES:
+ Develops, maintains and demonstrates comprehensive knowledge of clients’ and Acxiom’s technical and business environments within entire end to end solution.
+ Deep knowledge of Acxiom Delivery Methodology Design, Project management and Change Management procedures
+ Strong understanding of Acxiom organization structure and culture, the Acxiom Delivery Methodology and typical Delivery Tools. The associate also needs to have a deep understanding of the core Acxiom products, services, and solutions along with the Solution Center Framework.
+ Perform design creation, elicitation, and planning
+ Ability to exhibit and demonstrate leadership as well as contributing through others on major projects
+ The associate is expected to be fully functional and self-directed on complex solutions
+ The associate is expected to be able to interface with high-level client stakeholders and communicate effectively. Recognizing that each group demands a different level of communication / presentation skills.
+ Provide technical leadership to the team including any role(s) required to deliver solution enhancement, modifications, issues management or research for clients.
+ Demonstrate the ability to take detailed, highly technical concepts and present to client in a high-level non-technical fashion. Be able to effectively communicate the business benefits of a technical solution. Can be done in conjunction with Acxiom account management team.
SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
+ Minimum 5 years experience in technical roles and minimum 3 years experience in architect roles
+ Minimum 5 years experience with database marketing, direct marketing or interactive marketing environments
+ Minimum 5 years experience working in an external client facing environment
+ Expertise in Advanced Analysis (e.g., using Excel) for handling large data volumes
+ Proficient in Power BI Develo
