at Marriott in Augusta, Maine, United States
Job Description
Job Number 24130958
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
This key role reports to the Portfolio Management Sr. Director within the US-Canada Technology team and will shape and execute our content strategy. Creates and manages the organization and dissemination of content across all platforms for US/Canada and will contribute to creating strategies to efficiently manage knowledge resources, ensuring accessibility and accuracy for internal and external stakeholders.
We are looking for a strategic thinker and creative leader who will have a strong background in content strategy, hands-on graphic design skills, and the ability to influence a team to create visually appealing and engaging content.
CANDIDATE PROFILE
Education and Experience
+ Undergraduate degree from an accredited university; or equivalent experience, training, and certifications
+ 8+ years of progressive experience in content management, knowledge management, or a related field, that has fostered:
+ Strong understanding of content strategy, information architecture, and user experience principles.
+ Proficiency in content management systems (CMS), knowledge management platforms, and digital analytics tools.
+ Ability to deliver clear, easy-to-understand communications deliverables
Attributes & Capabilities
+ Strong personal leadership, organizational, relationship-building, and negotiation skills
+ Formal and informal presentation skills
+ Graphic design experience/expertise
+ Possesses a passion for design, a keen eye for detail, and a strategic mindset for content creation
+ Adept at visual storytelling
+ Self-starter with self-confidence, enthusiasm, and strong customer service orientation
+ Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
+ Creative and critical thinking and problem-solving skills, with a passion for driving innovation and excellence in content and knowledge management
+ Basic project management skills
+ Ability to complete deliverables with high quality and up to established standards
+ Strong analytical skills to measure and report on content performance.
+ Proficiency in graphic design tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign).
Preferred
+ Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred
+ Graduate Degree
+ Hospitality experience
CORE WORK ACTIVITIES
+ Establishes strong, collaborative ties with the Director of Communications on the Portfolio Management organization.
+ Delivers difficult and time-sensitive requests with clear, easy-to-understand content.
+ Partners with a team of content creators, curators, and knowledge managers to optimize information flow and promote best practices in content management.
+ Creates visually compelling and engaging content across various digital platforms, ensuring consistency with our brand identity.
+ Identifies needs and then develops, manages, and maintains content management plans for the organization across internal towers (TSSC, Field Operations, PSS, etc.)
+ Partners and builds relationships with other disciplines and teams, i.e. Global Technology, Global Operations, Owner Franchise Services, etc. to ensure our content strategy is aligned with these key stakeholders
+ Manages the implementation and maintenance of knowledge management systems, including content repositories, databases, and collaboration tools, to facilitate efficient access to information.
+ Establishes and maintains standardization of content management including but not limited to content storage location, naming conventions, and MGS updates.
+ Partners with the Director of Communications to develop and deliver communications deliverables, including – but not limited to – webinars, PowerPoint presentations, talking points, job aids, etc.
+ Analyzes content performance metrics and user feedback to optimize and improve content strategy continually.
+ Develops and implements a comprehensive content strategy aligned with the overall continent marketing goals.
+ Defines and maintains the information architecture of content repositories, ensuring content is organized logically and tagged appropriately for easy retrieval and dissemination.
+ Establishes content governance policies and procedures to maintain consistency, accuracy, and compliance with standards across all content assets.
+ Creates visually appealing graphics, illustrations, and other design elements for digital and print materials.
+ Ensures all design assets align with brand guidelines and maintain a consistent visual identity.
+ Develops multimedia content such as videos, animations, and interactive graphics to enhance user engagement.
+ Monitors and analyzes content performance metrics to assess the effectiveness of content strategies and make data-driven recommendations for optimization.
+ Modernizes and updates MGS page for US/Canada; consolidates SharePoint reference sites.
Managing Work, Projects, and Policies
+ Manages and implements work and projects as assigned.
+ Generates and provides accurate and timely results in the form of reports, presentations, etc.
+ Analyzes information and evaluates results to choose the best solution and solve problems.
+ Provides timely, accurate, and detailed status reports as requested.
Demonstrating and Applying Discipline Knowledge
+ Provides technical expertise and support to persons inside and outside of the department.
+ Demonstrates knowledge of job-relevant issues, products, systems, and processes.
+ Demonstrates knowledge of function-specific procedures.
+ Keeps up-to-date technically and applies new knowledge to job.
+ Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Delivering on the Needs of Key Stakeholders
+ Understands and meets the needs of key stakeholders.
+ Develops specific goals and plans to prioritize, organize, and accomplish work.
+ Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
+ Collaborates with internal partners and stakeholders to support business/initiative strategies
+ Communicates concepts in a clear and persuasive manner that is easy to understand.
+ Generates and provides accurate and timely results in the form of reports, presentations, etc.
+ Demonstrates an understanding of business priorities
Additional Responsibilities
+ Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
+ Demonstrates self-confidence, energy and enthusiasm.
+ Informs and/or updates leaders on relevant information in a timely manner.
+ Manages time effectively and conducts activities in an organized manner.
+ Presents ideas, expectations, and information in a concise, organized manner.
+ Uses problem solving methodology for decision making and follow up.
+ Performs other reasonable duties as assigned by manager.
California Applicants Only: The salary range for this position is $110,550 to $245,238 annually.
Colorado Applicants Only: The salary range for this position is $110,550 to $222,943 annually.
Hawaii Applicants Only: The salary range for this position is $133,766 to $245,238 annually.
New York Applicants Only: The salary range for this position is $110,550 to $245,238 annually.
Washington, D.C. Applicants Only: The salary range for this position is $121,605 to $2
