IT Analyst

at Marriott in Augusta, Maine, United States

Job Description

Additional Information MSB Products and Unified Communications, TSSC

Job Number 23156339

Job Category Information Technology

Location SSITEA Shared Service IT East, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


Responsible for providing support for products and unified communication team in the Marriott Managed space for Marriott Select Brand (MSB) locations US/CAN. Supports various stakeholders across the enterprise to ensure Telecom and Global Property Network Standards (GPNS) are met and maintained. Responsible for functional deployment of Telecom and Property internet-related initiatives and projects. The primary initial assignment will have the candidate support Marriott select brands (MSB) technology deployments in the Telecom and Internet program, including supporting new PBX installations and upgrades engagement by the discipline partner. Models’ aspects of a project planning framework to ensure the functionality and deployment are well documented, communicated, and met through initiatives assigned. Accountable for projects being created and delivered per service level agreements department’s internal criteria and with high customer satisfaction. Manages vendor responsibilities when applicable. Occasional travel is required. In addition, this position will be accountable for leading business partnership efforts and communications for US/CAN discipline partners. This resource will lead, on behalf of US/CAN, to the execution of technology initiatives with HQ IT teams and Service Providers accordingly to deliver on business strategy and goals. The resource facilitates the rollout of various property internet and telecommunications accountability programs in the MSB, modeled after similar programs in the US/CAN.

Manages key vendors and business partners to ensure that relevant products and services are meeting the needs of US/CAN hotels. Serves as an escalation point for US/CAN MSB hotels as it relates to unified communications. Works in partnership with hotels, market IT teams, Global IT, and corporate disciplines to prioritize, design, and implement various initiatives related to unified communications. Additional responsibility will include providing leadership-relevant data to help validate property systems strategy and initiatives across the US/CAN. The role analyzes various department activities related to the platform. The scope of this role covers all brands for managed MSB properties.


Education and Experience


+ Bachelor’s degree in computer science or related field or equivalent experience/certification

+ 3+ years’ experience in information technology project implementations (with network, call routing design components, VoIP) in hospitality industry, program management capacity.

+ 1+ years’ experience, working in Telecom.

+ 3-5 years’ progressive experience managing technical and/or technical implementation/deployment projects that include:

+ Business process analysis and re-engineering

+ Documentation and communication of functional/technical requirements and functional design reviews

+ 5+ years’ experience/proficiency with Microsoft Office Suite and applications (Word, PowerPoint, Excel, Outlook, SharePoint, Visio, Teams)

Required Attributes:

+ Experience in property internet and VoIP systems/wireless solutions/cable infrastructure testing, installation & scheduling

+ Experience in drafting clear technical report protocol, documentation of procedures and work instructions.

+ Experience in premise-based property systems, above property infrastructure and services including DECT, H.323, QSIG, SIP protocols.

+ Hotel or Market IT operations experience

+ Strong business acumen with in-depth understanding of hotel operations

+ Demonstrated knowledge of hotels voice and network infrastructure

+ Strong communication skills and the ability to approach projects with a structured and organized approach to effectively ensure all stakeholders are informed of upcoming changes that may be operational/hotel impacting.

+ Project management and implementation experience

+ Expertise in developing and leading effective business relationships with Senior Leaders

+ Excellent analytical skills

+ Strong attention to detail with an ability to operate effectively across multiple priorities.

+ Advanced proficiency in Visio & Excel


+ Proficiency in data tools such as PowerBI

+ Strong verbal and written communication skills with the ability to articulate complex technical ideas to non-technical audiences.

+ Excellent interpersonal and influencing skills with the ability to accomplish results through others, particularly by establishing relationships

+ Challenges the status quo and “thinks outside the box” to identify opportunities for positive change

+ Demonstrated experience in researching emerging technologies and trends, standards, and products

+ Experience in project management and implementation

+ Expertise in developing/managing projects within provided time and budgets

+ Demonstrated success in managing multiple vendors and/or service providers to execute Technology projects

+ Experience in agile methodologies

+ Strong problem resolution skills.

+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Experience identifying and analyzing alternative solutions to complex business requirements and providing guidance and advice

+ Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action


+ Analyzes property internet program in the MSB space to validate Global Property Network Standard (GPNS) compliance.

+ Review processes and procedures to increase operational efficiency.

+ Develop and administer telecommunication policies and procedures in compliance with Marriott SOP, local laws, state laws, and Federal government regulations.

+ Oversee the installation and maintenance of communication lines (wired and wireless communication) for US and Canada.

+ Prepare monthly executive overview on third party performance, network, and voice system health. Provide recommendation for upgrades, assess risk and requirements.

+ Maintain unified communications (Wireless & Wired) inventory of records for US/CAN properties and ensure maintenance.

+ Maintain FCC licensing and Tower registrations for Marriott managed sites required.

+ Manages, maintains and supports HQ and Enterprise technology initiatives and strategy

+ Establish, build, and maintain long-term relationships with Marriott vendors to improve Marriott’s opportunities for cost containment.

+ Investigate new communication technologies to further enhance communications and reduce cost

+ Address any RF related issues reported with AT&T, Verizon and T-Mobile, and plan on a 1 year, 3 year, 5, year, and 10 year remediation plan.

+ Develop and maintain strategic business relationships with Marriott contracted telecommunication vendors and account leads.

+ Document and develop statements of work (SOW), Bill of Materials (BOM) for telecommunication hardware and service.

+ Spearheads monitoring of Marriott telecom vendors, respond to vendor feedback and implement telecommunications accountability program, by evaluating similar offerings in other functional areas

+ Host quarterly meetings with MSB stakeholders to present plans and new features to Marriott property administrators.

+ Manages regular cadence and drives accountability with telecom vendors

+ Provides guidance and recommendations on Enterprise technology strategy to Americas disciplines

+ Serves as escalation point for both internal and external st

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Job Posting: JC248827861

Posted On: Sep 30, 2023

Updated On: Oct 16, 2023

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