Strategic Consultant

at Cornerstone onDemand in Portland, Maine, United States

Job Description

What We Offer

+ Fully remote role

+ People first culture of inclusivity

+ Collaborative and supportive team environment

+ Generous recreational time off, parental leave, medical coverage and more

The Role

As a Strategic Consultant you will play a critical role in ensuring our customers maximize the value of their Cornerstone solutions and rely on Cornerstone as a trusted advisor in achieving their business outcomes and objectives. You will plan, prepare, and deliver in-person and virtual workshops for our customers in every industry. You will work closely with our customers to understand their unique challenges and goals, providing expert guidance and strategic advice to help them achieve success. You will leverage your SaaS, HR, and L&D industry knowledge and technical expertise to drive customer satisfaction and loyalty. You will possess a strong SaaS framework aptitude with the ability to comprehend and communicate complex concepts to customers, partners, and internal stakeholders.

In this role you will…

+ Engage with customers daily to help them achieve business outcomes that strengthen the value and return on their Cornerstone investment

+ Conduct comprehensive assessments of customer needs, current-state, and processes to identify areas for improvement

+ Collaborate with customers to design tailored solutions that address their specific needs and business objectives.

+ Establish a robust network of internal cross-functional resources that you can leverage to drive solutions and business outcomes for customers

+ Use creativity and critical thinking to identify solutions to complex customer needs

+ Identify critical risk factors to each project and propose alternative solutions or metrics that minimize risk to both customers and Cornerstone

+ Work closely with customer project teams to ensure all stakeholders are working from clear established scopes and expectations

+ Document and communicate technical feedback and new requirements from the field to Product Management

+ Develop a deep expertise of the Cornerstone applications to effectively position the value of Cornerstone solutions during all phases of the customer journey

+ Master and maintain cross functional domain expertise of CSOD best practices, technology, architecture, services and integration strategy as well as industry trends

+ Drive continuous feedback loop with customers, partners and internal stakeholders

+ Certify and maintain product and technical certifications of the Cornerstone solution

You’ve got what it takes if you have…

+ 5+ years of experience in professional services with demonstrated consulting skills in an enterprise-class customer SaaS environment

+ Experience aligning SaaS solutions with customer’s business strategies and outcomes

+ Working knowledge of Talent Management and Talent Experience industry best practices

+ Excellent written and verbal communication

+ Ability to develop and present complex ideas with clear and concise messaging

+ Professional courtesy, mutual respect and business ethics

+ Experience interacting with senior executives across multiple industries

+ Ability to consult on many complex engagements simultaneously

+ Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

+ Consideration for privacy and security obligations

+ Can travel up to 50% for this role

Extra dose of awesome if you have…

+ Expert level knowledge of Cornerstone best practices, technology, architecture and integration strategy as well as industry trends

+ Ability to identify trends and interrelationships between data and information and make recommendations based on your interpretation of the data

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com