Director, Infrastructure Delivery - Disaster Recovery

at Marriott in Augusta, Maine, United States

Job Description

Job Number 23170700

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management


In this strategic, hands-on, leadership role you will help Marriott identify, manage, and effectively mitigate Disaster Recovery (DR) risk across our technology landscape – for our customers, our associates, and our communities. You will be responsible for developing, communicating, implementing, and managing DR risk mitigation strategies emerging from audits, cyber threats, and ransomware. You will also be responsible for ensuring critical technology services and capabilities remain operational, stakeholders are kept abreast, and financial & reputational loss is prevented related to technology lifecycles. As the Director of Infrastructure Delivery – Disaster Recovery, you will publish, plan, and govern strategies across the technology landscape that comply with applicable regulations and cyber security policy.

If you answer “Yes” to the following questions for this multidisciplinary role, you’re the right person for this role:

+ Do you have a natural passion for managing infrastructure risk with excellent project, process, and analytical skills?

+ Do you bear the vision and persistence to drive the technology DR risk landscape of a Fortune 500 enterprise that is moving to a modern, progressive, cloud native design?

+ Are you familiar with DR risk management frameworks like NIST SP 800-34?

+ Are you experienced in IT Infrastructure DR lifecycle and compliance automation activities?

+ Are you energetic, self-motivated, and enjoy problem solving?

+ Can you balance short term decisions to mitigate risk on legacy systems while pushing the enterprise towards the ultimate objective of implementing progressive technology risk management capabilities?

+ Do you believe that producing results is the ultimate win through consensus and relationship building?


Education and Experience


+ Undergraduate degree in Computer Sciences, Information Technology, Cybersecurity, Data Analytics or equivalent experience, education, and certification.

+ 8+ years of working experience in IT infrastructure including DR lifecycle governance, DR capability buildouts, and compliance for legacy and cloud native environments

+ 6+ years experience in conducting Tabletop exercises and DR drill/testing.

+ 5+ years information technology leadership experience (including budget management)

+ CBCP/MBCP professional certification

+ Excellent verbal and written communication skills with the ability to create materials for with audiences at all levels.

Preferred :

+ Working knowledge of Public Clouds and cloud native technology risk management techniques

+ Infrastructure & operations background and/or Application development/engineering background.

+ Experience in recovery automation, recovery assurance, chaos testing.

+ Public cloud certifications – AWS / Azure / GCP / Alibaba

+ ITIL v3/v4 experience

+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Strong analytical, problem-solving, and decision-making capabilities.

+ Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.


+ Drive ownership of core DR capabilities throughout the Infrastructure Delivery and Global Technology organizations.

+ Partner with Enterprise Architecture and Infrastructure Delivery teams on repeatable patterns that mitigate DR risk.

+ Partner with executives and other risk leaders to identify potential technology risks, ideate potential solutions with a bias towards newer open source and cloud native technologies through automation.

+ Inspire and empower matrixed teams through openness and inclusion to think broadly about DR gaps, informed consultation, and effective challenge.

+ Manage work across organizational lines to address competing priorities and achieve results.

+ Setup processes to monitor DR lifecycle activities.

+ Create metrics-based reporting for DR activities with KPIs/KRIs.

+ Ensure the audit related DR activities are completed in a timely fashion.

+ Manage and enforce contracts, along with associated service-level agreements (SLAs) for external/SaaS service providers as required.

+ Leverage existing tools such as ServiceNow, Fusion Framework.

+ Other duties as assigned.

Managing Projects and Priorities

+ Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.

+ Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.

+ Analyzes information and evaluates results to choose the best solution and solve problems.

+ Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.

+ Plans, develops, implements, and evaluates the quality of the teams’ operations.

+ Provides recommendations to improve the effectiveness of processes or programs.

+ Understands and meets the needs of key stakeholders.

+ Supports achievement of performance goals, budget goals, team goals, etc.

Leading Discipline Team

+ Champions leaders’ vision for product and service delivery.

+ Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.

+ Makes and executes the necessary decisions to keep team moving forward toward achievement of goals.

+ Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.

Managing and Conducting Human Resources Activities

+ Interviews and hires employees.

+ Promotes the fair and equitable treatment of employees.

+ Facilitates regular, ongoing communication in department (e.g., staff meetings).

+ Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.

California Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually.

Colorado Applicants Only: The salary range for this position is $107,850.00 to $217,498.00 annually.

New York Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually.

Washington Applicants Only: The salary range for this position is $107,850.00 to $239,250.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Hea

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Job Posting: JC248672391

Posted On: Sep 28, 2023

Updated On: Nov 17, 2023

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