Transformation Management Office Leader

at U.S. Bank in Portland, Maine, United States

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Company Information

U.S. Bancorp is the parent company of U.S. Bank National Association, the fifth-largest commercial bank in the United States headquartered in Minneapolis. We support our customers through a diversified mix of businesses: retail, business, wealth management, payment, commercial and corporate, and investment services. Our team of more than 77,000 employees serves millions of customers at more than 2,300 bank branches in 26 states, as well as in corporate locations across the country and around the world. Our business lines generate $23 billion in annual revenue, and our strategic position within our industry allowed us to reach $675 billion in assets.

Consumer and Business is the largest grouping of business lines within U.S. Bank, covering a wide array of services and products that help us become central to the lives of our consumer and small business clients. From branches to digital, including business banking, consumer lending, and servicing operations, our teams work together to power the potential of our clients and each other. With more than 25,000 team members driving the business and providing support and strategic direction, we stand as a national leader in mortgage origination and servicing, automobile, consumer deposits and small business lending. We continue to innovate, evolve and uphold U.S. Bank’s rank and reputation as the fifth-largest commercial bank in the United States and as one of the best places to work in the country.

Branch and Small Business Banking operates a branch network encompassing approximately 2,300 retail branches across 26 states. With more than 11,000 employees and a global digital footprint, branch banking meets the financial needs of our customers directly or through bank partner referrals.


The Transformation Management Leader will lead and direct transformational work and strategies that supports the Branch Banking Strategy. This role will be responsible for

+ Driving complex initiatives across teams in Consumer Branch Banking.

+ Collaborating with team and support groups to drive decisions and create consistency that impacts business outcomes.

+ Creating compelling business cases and presentations for use of resources.

+ Participating in the transformation of branch structure and strategy.

+ Driving Performance excellence across the footprint.

+ Lead Change Management initiatives throughout Consumer Branch and Small Business Banking.

The successful candidate will be a proven strategist and business transformational operator who likes to dig into the details and take on ownership in a fast-paced environment with tight deadlines and multiple priorities. In addition, the candidate must be highly collaborative, a great communicator, customer oriented and bring a structured & disciplined approach.

This role partners closely with Branch Banking Regionals and leadership across the bank including, Technology, Payments, Corporate and Commercial Banking, Wealth and Investment Services, Finance, Corporate Risk and Corporate Compliance.


The successful candidate should be a strategic transformational business leader with exceptional change management and project management skills, consumer skills, business acumen, and project management experience. Additional qualifications include:

Essential Functions:

+ Develop and support the overall branch strategy and business case for branches and small business sales team.

+ Manage day-to-day activities including but not limited to project and pipeline tracking and reporting, as well as content development, including, but not limited to financials, cross-bank functions, partners, etc.

+ Work closely with the regional leaders, clients, other branch teams, technology teams, and other internal and external business partners.

+ Experience managing multiple concurrent complex multi-partners, inter-related initiatives that are transformative in nature.

+ Demonstrated ability to analyze and work through complex business problems.

+ High level general management skills, including leading, negotiating, communicating and team building.

+ Manage the development and support multiple consumer performance models and work across finance and business operations as part of client engagement or internal investments.

+ Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Ensures self/team compliance with account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.

Preferred Qualifications

+ 10-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.

+ Minimum 8-10+ years of experience with Transformational and Change Management in banking, financial services, technology, or fintechs with proven consulting experience or similar highly desired.

+ Strong functional background in strategy, go-to-market, development of value propositions and with knowledge of how consumer banking works.

+ Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities.

+ Strong team player, self-motivated and the ability to work independently at coordinating cross-functional activities, obtain buy-in and elevate issues at critical junctures appropriately.

+ Overall strong analytical, quantitative, commercial, project management and interpersonal skills with an excellent ability to put complex ideas into clear frameworks.

+ Strong communication and presentation skills: ability to interact with senior management and all stakeholders at all levels of the organization, internally and externally.

+ Project management experience.

+ Prior experience managing through significant change and challenge is preferred.

+ A leader possessing the highest levels of ethics, values and integrity; s/he should be highly respected within current / previous organizations and within the industry as a trusted professional. Strong product and technical background with good understanding of the banking industry, Treasury Management and/or financial sector.

+ Travel will be required about 50% of the time.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants ( .

Learn how the way we work at U.S. Bank ( drives meaningful relationships with our customers and collaboration across the company.


Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

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Job Posting: JC248400619

Posted On: Sep 23, 2023

Updated On: Oct 06, 2023

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