Pharmacy Technician - Call Center - $1500 Sign On Bonus

at Martin's Point Health Care in Portland, Maine, United States

Job Description

Join Martin’s Point Health Care – an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of “people caring for people,” Martin’s Point employees are on a mission to transform our health care system while creating a healthier community. Martin’s Point employees enjoy an organizational culture of trust and respect, where our values – taking care of ourselves and others, continuous learning, helping each other, and having fun – are brought to life every day. Join us and find out for yourself why Martin’s Point has been certified as a “Great Place to Work” since 2015.

Position Summary The pharmacy technician assists the pharmacists in the fulfillment of prescriptions orders from start to finish while providing excellent customer service and supporting all pharmacy department and organizational goals. Job Description

Key Outcomes:

+ Creates and maintains accurate patient profiles including demographics, insurance, allergies, etc. to ensure accurate and timely filling of prescription orders and insurance adjudication

+ Balances quality and efficiency in the performance of all pharmacy tasks to contribute to both patient outcomes and broader team goals

+ Answers routine inquiries regarding Health Plan drug coverage, prices, product availability, formulary listings, and pharmacy services. Uses discretion and good judgment in dealing with the questions and problems of patients and clinical staff.

+ Abides by all HIPAA, DOD, CMS, state, federal and board of pharmacy laws and regulations, as well as departmental and organizational policies to protect the privacy of customers and MPHC

+ Performs all tasks associated with each workstation in the pharmacy as assigned; to include but not limited to data entry, filling, shipping, call center, register, and inventory management to support the pharmacy group in its metric goals

+ Utilizes the electronic Medical Record (Athena) to correspond with internal Delivery system staff to request medication refills and ask and answer non-clinical questions related to patient medications, authorizations, interactions, etc.

+ Utilizes established reports to review current and new medication purchases to ensure the best purchasing decisions are being made to reduce expenses for the patient and organization

+ Serves as a professional role model to both Pharmacy staff and other departments in fulfilling the organizational mission and patient care objective of MPHC.

+ Displays a positive attitude and initiates responsibility and cooperation where it concerns patient care, pharmacy/clinical staff relations as well as other aspects of pharmacy development and service.

+ Advocates and promotes, by personal example, excellence of service as an integral part of the pharmacy department.

+ Participates in all department and pharmacy group meetings and process improvement activities, including maintenance of visual management and metrics


+ High school diploma or equivalent required.

+ Previous pharmacy experience preferred

+ Experience in a medical setting and/or knowledge of pharmacy terms and abbreviations preferred.

Required License(s) and/or Certification(s):

+ Active pharmacy license for state applying or eligibility/ability to obtain pharmacy license within 90 days


+ National Pharmacy Certification preferred or ability to obtain within 120 days of hire

Skills/Knowledge/Competencies (Behaviors):

+ Windows Based Computer skills: data entry and word processing ability

+ Demonstrated telephone etiquette and positive interpersonal skills

+ Ability to handle difficult conversations with patients and internal customers

+ Ability to multitask among phone and face to face interactions despite frequent interruptions

+ Strong attention to detail

+ Ability to analyze and problem solve

+ Detailed oriented and excellent follow through skills

+ Ability to work with a variety of customers ranging from patients, internal customers: medical staff and other departments, able to collaborate with peers

+ Prioritizes time and tasks appropriately, efficiently, and effectively

+ Ability to excel in a fast paced, high production, high stress environment

There are additional competencies linked to individual contributor, provider, and leadership roles. Please consult with your leader to discuss additional competencies that are relevant to your position.

We are an equal opportunity/affirmative action employer.

Do you have a question about careers at Martin’s Point Health Care? Contact us at: Martin’s Point Health Care is a progressive, not-for-profit organization providing care and coverage to the people of Maine and beyond. The organization operates six primary care health care centers in Maine and New Hampshire, accepting most major insurance plans. Martin’s Point also administers two health plans: Generations Advantage (Medicare Advantage plans available throughout Maine and New Hampshire), and the US Family Health Plan (TRICARE Prime® plan for active-duty and retired military families in northern New England, upstate New York, and western Pennsylvania). For more information, visit . To view full details and how to apply, please login or create a Job Seeker account
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Job Posting: JC248192018

Posted On: Sep 20, 2023

Updated On: Dec 03, 2023

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