ITSM Specialist Student Intern, NEU

at The Jackson Laboratory in Bar Harbor, Maine, United States

Job Description

This position is available to Roux Institute and Northeastern University students who are currently enrolled and eligible for Co-op January - June 2024.

Under the direction of the Director of IT Process Development and IT Product Manager, and in collaboration with the IT Operations teams, you will use and develop skills in ITSM, ITIL, ServiceNow, business intelligence, and data analytics to work evolve and mature process and systems that help facilitate the evolution of Service Management in the IT organization and across the enterprise. This is to ensure our business users and researchers a high level of service support and customer satisfaction with the IT services and technology that enable the objectives of the Laboratory.

Key Responsibilities
Development of a PowerBI / Performance Analytics business intelligence platform, dashboards, and reports for ITSM dashboards, reporting, and data analytics
Development of mature service management reporting in ServiceNow
Data analysis, business case analysis, and proposal development on service support requirements and performance in consideration of proposed changes and projects (validate our planning with data and facts)

Desired Qualifications
JAX encourages applications from a diverse mix of educational backgrounds and experiences.
Preferred qualifications include:
Pursuing a graduate degree in Computer Science, Data Science, or Project Management
Exposure to one or more of the following:
Information Technology from the enterprise perspective
IT Service Management / the ITIL framework
ServiceNow / Remedy or similar ticket platforms -- and potentially APIs / development
Data analysis, statistics, metrics
IT Operations - service desk, network operations, technology and application support
Interest in IT Service Management
A self-starter who can work independently to explore, engage, and learn to ensure that tangible outcomes can be delivered.
Good time management skills
Prior exposure to or experience in a business setting.

Please submit a resume and cover letter to be considered for this role.

About JAX:
The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California),Japan andChina. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit.

EEO Statement:
The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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Job Posting: 987445

Posted On: Sep 18, 2023

Updated On: Nov 08, 2023

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