Work Support Specialist

at Goodwill Northern New England in Augusta, Maine, United States

Job Description


Your day includes meeting service recipients at their work location and ensuring needed accommodations are in place to promote a productive and positive workspace. You will also provide coaching and training when necessary, ultimately supporting service recipients’ on-the-job independence. This is rewarding work; sharing in your clients’ successes is priceless.

We prioritize job flexibility to ensure a healthy work-life balance for our employees. We offer the opportunity for a mix of in-office and remote work, allowing our team members greater control over their schedules. This flexibility enables individuals to adapt their work arrangements to best suit their needs and preferences while maintaining collaboration and teamwork. Job Summary: Provides job assessment, training, and support for persons served to obtain and maintain employment of their choice.

+ Provides instruction and accommodations as outlined in the service plans for service recipients working in various business settings to enable them to perform at their highest level of independence.

+ Provides education and support to businesses, co-workers, and supervisors.

+ Participates in the development of employment service plans.

+ Develops/provides job assessments and employment opportunities outlined in service plans.

+ Collaborates with referring partners and Goodwill programs for service recipients (attend client meetings, provide information and feedback on service recipients’ employment opportunities)

Required Qualifications:

+ High school diploma or GED

+ Excellent verbal and written communication skills

+ Demonstrated ability to work in a variety of employment sites

+ Reliable transportation and proof of auto insurance

+ Valid driver’s license permitting operation of a vehicle in the State of Maine with a satisfactory driving record

+ A background check that satisfies Goodwill NNE criteria for this job

Preferred Qualifications:

+ Experience supporting clients with disabilities or barriers to employment

+ ACRE Certified Employment Specialist

Goodwill Northern New England – good works here!

At Goodwill, we believe in the power of work to transform lives. As a nonprofit organization, we are dedicated to helping individuals facing barriers to employment find meaningful work opportunities. When you join our team, you become part of a community passionate about making a positive impact.

Here, you’ll be part of a team that values collaboration, respect, and diversity. We celebrate each team member’s unique strengths and abilities, fostering an inclusive workplace where everyone feels valued and empowered. Working together creates a welcoming and supportive atmosphere for our customers, clients, and fellow employees.

In addition to employment that is fulfilling, meaningful, and supportive, Goodwill employees also receive:

+ Medical, Dental, Vision, and Life Insurance

+ Generous paid time off plan

+ 30% employee discounts at Goodwill stores in Maine, New Hampshire, and Vermont

+ Valuable job training with growth potential.

+ Access to internal job lists for advancement opportunities.

+ 403b retirement plan

+ Flexible scheduling

+ Discounts on personal cell phone plans




+ Coaching: Expert

+ Communication – verbal: Expert

+ Communication – written: Expert

+ Problem Solving: Expert



+ High School Diploma/GED or better

Licenses & Certifications


+ Drive. Lic. – Class C

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Job Posting: JC247857919

Posted On: Sep 15, 2023

Updated On: Oct 04, 2023

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