IT Network Analyst - Hybrid

at UnitedHealth Group in Portland, Maine, United States

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Network Analyst is responsible for the installation, support, and maintenance of all Northern Light Health network communications, including but not limited to LAN/WAN, wireless, telecommunications, and unified communications systems at a basic level. The Network Analyst assists higher level engineers in evaluating current systems. The Network Analyst completes assigned tasks of routine complexity related to projects and technical requests, and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio. The Network Analyst typically works as directed by their supervisor.

Qualified candidate must be within a commutable distance to our Portland, ME location and willing to travel to other NLH sites when required. Relocation assistance is not available for this role.

If you are located in a commutable distance to Portland, ME office.e, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

+ Installation, support, and maintenance of all Northern Light Health network communications, including but not limited to LAN/WAN, wireless, telecommunications, and unified communications systems at a basic level

+ Assists higher level engineers in evaluating current systems

+ Completes tasks of routine complexity related to projects and technical requests and provides Tier 1 and Tier 2 support in all areas of the departmental service portfolio

+ Typically works as directed by their supervisor

+ Provides excellent customer service to all levels of employees including customers, peers, and leadership

+ Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department. Leads by example

+ Communicates in a professional, positive, and timely manner in person, on the phone, and via electronic means. Represents the department and company in a positive and professional manner

+ Executes project-related tasks

+ Adheres to all Northern Light Health and departmental policies and procedures

+ Accurately follows documentation and checklists to ensure efficiency and consistency

+ Uses advanced troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer

+ Maintains detailed and accurate records in workload management, asset management and administrative applications

+ Adheres to deadlines

+ Actively maintains education and cross-training on all departmental areas of expertise

+ Maintains required certifications and attends training when available and appropriate

+ Participates in inter- and intra-departmental committees and groups as requested by supervisor

+ Works conscientiously to minimize cost and time requirements in all areas of departmental responsibility

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

+ High School Diploma/General Educational Development (GED) or 4+ years of Network Engineering experience

+ 1+ years of experience in enterprise IT support

+ Hands-on experience supporting Cisco Networks in an enterprise environment

+ Proven solid documentation skills

+ Located within a 1-hour commute from Portland, ME office to work onsite when required

+ Ability to travel 10% – 25% when required to travel to other NLH locations and potentially client sites

Preferred Qualifications:

+ Network+ CCNA

+ Solid understanding of Windows Server, Linux appliances, and Windows clients

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.