at MaineHealth in Scarborough, Maine, United States
Provide customer support services at all locations of service for the MMC Department of Radiology. Prepare orders for imaging procedures both through direct and indirect interaction with patients, physicians, and technologists. Work is performed under general supervision in accordance with standard procedures and reviewed by the Manager, Radiology Support Services through customer feedback, direct observation, and observation of results achieved.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma or equivalent preferred.
Experience: Minimum 1 year's prior experience in a position requiring customer service skills is required. Prior experience in a medical office or hospital is preferred.
Knowledge of medical terminology, keyboarding, and office procedures.
Ability to learn how to proficiently use electronic medical records and other computerized systems.
Excellent communication, interpersonal and customer service skills.
Ability to work independently, following established processes, in an environment of changing priorities with a diverse tem of clinical and non clinical staff.
Must be available to participate in 24/7 department operations and be available to participate in on call coverage as needed.
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.