at MaineHealth in Scarborough, Maine, United States
The Oncology Financial Navigator (OFN) supports a holistic approach to providing complete financial navigation throughout the patient's care cycle by being a single resource, providing high touch expertise with insurance, programs and resources available to the patient for the purpose of maximizing insurance and accessing other financial support that helps fully or partially cover patient liability associated with medical treatment. The role is dedicated to the patient/family to improve experience and provide peace of mind with advanced understanding of out-of-pocket expense.
OFN will assure to use the core principals of Toyota Production Systems Lean processes, such as, work management, SOPs, 5S and daily team briefings, metric tracking and prompt resolution of IPOs, which supports the mission of the entire Revenue Cycle process in a Consolidate Business Office (CBO) environment
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: A high school diploma is a minimum requirement. Previous financial counseling experience in a hospital/medical office preferred.
Experience: Previous Customer Service experience required.
Interpersonal skills necessary to deal effectively with patients, patient representatives, third party payors and a variety of people with varying professional backgrounds in the resolution of patient billing problems.
Must have effective written and verbal communication skills including the ability to draft and compose letters.
Computer experience is required and the OFN must be proficient with web-based applications, Microsoft office, work quality monitors and E-mail.
Knowledge and use of office equipment to include calculators, photo copiers, printers, fax machines.
Ability to communicate professionally and exercise respect when dealing with all patients, co-workers and colleagues at all times, despite the demands of an extremely fast paced and stressful workplace.
Ability to perform multiple tasks simultaneously while maintaining accuracy.
Must have sufficient mathematical skills in order to calculate proof of income for multiple programs for eligibility.
Must have strong customer service and problem solving skills in order to work independently and maintain a positive attitude in a fast paced office environment in order to deal effectively with challenging patients/families and complex situations.
Ability to understand and utilize daily/weekly reports to support job functionality. Attention to detail and thoroughness is essential to the job.
Ability to comprehend departmental and institutional policies and procedures including, HIPPA confidentiality laws and how the laws pertain to interactions amongst patients, peers, and colleagues is mandatory.
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.
Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.