Production Specialist

at Goodwill Northern New England in Augusta, Maine, United States

Job Description


Work Location: Augusta, Maine

If you’ve ever visited a Goodwill Retail Store, you know firsthand how inviting it is. Clothing is arranged by size, and color; collectibles and other items are grouped, carefully priced. Production Specialists work behind the scenes to ensure this happens. How? They go through assigned donated merchandise, reviewing one-by-one, pricing, and organizing.

If you enjoy physical tasks, have an eye for detail, and thrive in a fast-paced, team-centered environment, working as a Goodwill NNE Production Specialist might be the new career you’re looking for.

Job Summary: The Production Specialist works under the direction of store management to maintain efficient store operations. Day to day, this role provides outstanding customer service, selects great quality merchandise from donations to stock the sales floor, and maintains a clean, organized, and safe work environment. The production specialist role is expected to:

+ Sorts, inspects, and stocks donated goods

+ Optimizes the value of donations

+ Meets minimum Units Per Hour (UPH) and production effectiveness expectations

+ Responsible for exercising care in the performance of job tasks. Must follow Agency safety policies and procedures established within respective departments. SAFETY BEGINS WITH YOU!

+ Represents the Agency in all interactions with other members of the Goodwill community and the general public, supporting the agency’s vision of creating sustainable communities that thrive through the full participation of their diverse residents.

+ Performs duties by Agency policies and all applicable federal, state, and local laws and regulations.

+ Works with supervisors to ensure individual production goals are met consistently.

+ Maintains an accurate record of daily production completed during designated production times.

+ Ensures compliance with Agency standard training in their location.

+ Pricing merchandise using best practices and stocking to the sales floor plan

+ Processes material at the donation site by sorting donations made throughout the day


+ Ability to display a positive, friendly attitude to maintain a positive work environment

+ Mathematical and literacy skills to support job duties

+ Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

+ A criminal background check that meets agency standards

Preferred Qualifications

+ Light manufacturing, processing, warehouse work experience or certification

+ Prior thrift or used goods processing experience

+ High school diploma, GED, HiSET, or equivalent

In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive:

+ Medical Insurance

+ Flex Spending

+ Vision and Dental offered *

+ Paid Short & Long Term Disability

+ Paid Life Insurance

+ Generous Paid Time Off Plan (pro-rated for Part-Time employees) *

+ Paid Holidays (pro-rated for Part-Time employees) *

+ 403(b) retirement plan, with employer match *

+ 40% Employee discount at Goodwill stores in ME, NH & VT *

+ Valuable job training with growth potential *

+ Discount on personal cell phone plans *

+ Local community discounts *

  • These benefits also available to Part-Time employees




+ Customer Service: Novice

+ Interpersonal Skills: Novice



+ Team Player: Works well as a member of a group

+ Leader: Inspires teammates to follow them



+ Goal Completion: Inspired to perform well by the completion of tasks

+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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Job Posting: JC241527115

Posted On: Jun 07, 2023

Updated On: Jul 05, 2023

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