at Quest Diagnostics Inc in Portland, Maine, United States
Job Description
This positionhas mastered all duties of the Specimen ProcessingTechnician II. Work is highly self-directed, and role may include additional responsibilities such as client communications, internal training and problem solving related to special accounts and compliance. This individual will have completed the necessary training consistent with local business practices for Specimen Processing. Strong proficiency is required in test ordering policy and specimen requirements related to test ordering as well as accuracy and production standards.This positionwill be more involved in complex processing including but not limited to: Microbiology processing, Frozen splits, Sendouts, Cytology processing, irreplaceablespecimens(spinal fluid, bone marrow, etc.); Specialhandling; allergies; serial; pediatric specimens.
Demonstrates proficiencyin responsibilitiesof the SPT II and understanding of all job duties and SOP's related to the Specimen Processing department
Demonstrates knowledge and understanding available resources to fill in for any function within the Specimen Processing department as necessary
Demonstrates a thorough understanding of how Specimen Processing impacts the testing laboratory
Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
Demonstrates an understanding of the compliance policies related to test ordering, which requires developing the ability to research test ordering information on translation tables, computer systems, and the directory of services
Understands the complex relationship between test(s) ordered and specimen received
Completes all required documentation, legibly and within the assigned timeframe
Meets standards for production and accuracy within 3 months
Validates and verifies orders for other employees
May assist in training employees in any Specimen Processing job function and may provide ongoing training
Adheres to all Quest Diagnostics policies and procedures, including Safety and Compliance
Performs other duties as assigned
QUALIFICATIONS
Required WorkExperience:
Internal candidates must have a minimum of 9 months experience and be meeting all performance standards in the SPT II role
Preferred Work Experience:
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Previous experience in a production environment preferred
Physical and Mental Requirements:
Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour
Works in a biohazard environment, practicing good safety habits
Able to sit or stand for long periods
Handles multiple tasks simultaneously and works in a production environment
Knowledge:
N/A
Skills:
PC skills in MS office applications
Communicates effectively with all levels of internal and external staff
Maintains composure while working under pressure
Demonstrates strong interpersonal skills thatfosters a positive attitude at all times
Demonstrates flexibility andis able toadapt to changes in work assignments
Demonstrates strong leadership and ability to resolve complex Specimen Processing related questions/issues
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
