at SitusAMC in Augusta, Maine, United States
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!
The CLOSER AM System Administrator manages the configuration and customization needs for the CLOSER AM (Asset Management) platform for Servicing and Asset Management (SAM). In addition, the System Administrator owns customization requests through the documentation of user needs, development of functional user requirements and story boards, testing of enhancements, and production support. The System Administrator is tasked with becoming a subject matter expert in the usage of the system by all functional groups as well as all system integration points, both upstream and downstream.
The System Administrator will also be responsible for leading process reengineering projects as they apply to the usage of CLOSER AM. They will need to be able to clearly define the objectives, define tasks, create, and maintain project plans, develop flow chart diagrams and communicate updates and findings to CRE leadership.
The System Administrator will be responsible for leading the development of the CLOSER AM platform’s reporting needs. An ability to clearly document the end user’s request combined with an understanding of the data structure and business process will be core to fulfilling this aspect of the role.
Essential Job Functions:
+ Acting as the CLOSER Subject Matter Expert with technical and business teams to configure, implement, and provide production support for CLOSER AM
+ Development of reports using CLOSER AM’s Enterprise Report Builder
+ Monthly communication to the user base of new features of CLOSER AM with a focus on how the latest enhancements can create efficiencies
+ Establishing strategies for future CLOSER AM enhancements and plans for driving adoption of the system
+ Tracking all CLOSER AM system defects and resolutions
+ Leading the development of CLOSER AM training materials
+ Developing and implementing process controls to ensure accuracy of CLOSER AM data
+ Other activities as may be assigned by your manager
+ Bachelor’s degree in Business Administration, Technology, or Finance or equivalent combination of education and experience
+ 6 years of experience in commercial real estate finance or commercial real estate technology
+ Fluency in Azure DevOps, MS Excel, MS Project, and Visio or other flowcharting software
+ Excellent business writing skills and professional verbal skills
+ Proficiency in the creation of functional user specifications
+ Knowledge of relational database concepts
+ Excellent time management and organizational skills
+ Creative problem-solving capabilities, often creating solutions rather than following predefined steps
+ Knowledge of Agile project management concepts
+ The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
+ Office environment with frequent computer, mouse, keyboard use
+ Alternating between sitting or standing as needed
+ Hearing, talking, reaching, grasping
Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated\files/employers/poster\screen\reader\optimized.pdf)
SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Remote, RE, USA
The annual full time base salary range for this role is ($65,000 – $110,000). Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.