Demand Management Information Systems Director

at Travelers Insurance Company in Augusta, Maine, United States

Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category


Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$116,000.00 – $191,400.00

Target Openings


What Is the Opportunity?

Plans at a strategic level and manages the effective use of resources. Leads assigned staff to implement and/or maintain systems and/or assigned project(s). Moderate scope of responsibility as defined by such things as span of control, # of systems/projects, and/or complexity of systems/projects. Works closely with key stakeholders to build relationships and to ensure timely completion of deliverables. Influences technical direction of projects and system support. This role may manage GSO resources.

What Will You Do?

+ Leads centralized demand management practice (forum, process, repository) to cover requests other than strategic line of business demand such as currency, audit, cyber, and reverse demand from other technology areas

+ Directs assigned staff to implement and/or maintain systems of medium to high complexity and/or assigned project(s).

+ Manages to the tactical and operational plan and budget for assigned information systems and/or projects of business unit significance.

+ Provides input to the Senior management team on the development of the operational plan.

+ Advocates the use of technology to develop and/or redesign the organization’s processes.

+ Understands cost benefit analysis as the key driver for enhancement and/or project prioritization.

+ Has awareness of Enterprise strategies and impact on the line of business or functional area of responsibility.

+ Provides key stakeholders and IT leadership with timely status updates and/or system performance and availability updates, including executive communications.

+ Perform business resiliency roles and activities in alignment with enterprise expectations.

+ Manages functional objectives and priorities supporting multiple assigned business units.

+ Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines.

+ Accountable for directing team to achieve deliverables.

+ Manages team direction and the day-to-day work of direct reports.

+ Responsible for providing consistent performance feedback/coaching and completing formal performance reviews.

+ Results are reviewed with next level manager for clarification according to predefined objectives.

+ Perform other duties as assigned.

What Will Our Ideal Candidate Have?

+ Bachelor’s degree in a related field preferred.

+ 7 years of technology or business related experience preferred.

+ 2 years of experience managing others preferred.

Technical Knowledge:

+ Has a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects.

+ Develops solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business unit.

+ Has thorough understanding of staff responsibilities, abilities and development needs.


+ Kanban/Agile/SAFe

Business Knowledge & Partnership:

+ Creates an atmosphere where business partner’s issues are dealt with professionally and in a timely manner.

+ Suggests solutions that make sense and are in line with future technology direction.

+ Communicates openly and effectively in a manner consistent with the audience.

+ Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others.

Problem Solving & Decision Making:

+ Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions.

+ Breaks a problem down to manageable pieces and implements effective, timely solutions.

+ Is very good at identifying the problem versus the symptom.

+ Deals increasingly with problems that require involvement of others to solve.

+ Has the ability to reach sound decisions quickly.

+ Carefully evaluates alternative risks and solutions before taking action.

+ Optimizes the use of all available resources.

Team Orientation:

+ Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.

+ Balances team and individual responsibilities.

+ Exhibits objectivity and openness to others’ views.

+ Gives and welcomes feedback.

+ Puts success of team above own interest.


+ Manages functional objectives and priorities supporting multiple assigned business units.

+ Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines.

+ Results are reviewed with next level manager for clarification according to predefined objectives.

Planning and Project Management:

+ Develops operational plans and provide task resource estimation planning.

+ Proposes action plans that are timely, realistic and positive.

+ Sets appropriate goals for the area and monitors progress against the plan.

+ Delegates to maximize organizational effectiveness.

+ Knowledge of Agile methodology and ability to apply them to projects. In the Agile environment the director level typically performs as an experienced Scrum Master or Kanban Master.

Financial Awareness:

+ Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned.

+ Demonstrates sound cost-effectiveness.

+ Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff.

+ Responsible for important and confidential information.

Human Resource Management:

+ Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others.

+ Able to balance the workload of team members and supervise individuals of varying abilities.

+ Able to identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual.

+ Able to assess and identify employee skill development needs and put together a training program for the individual. Coaches staff to stimulate their professional growth.

+ Responsible for the accurate and timely completion of staff performance evaluations and development planning.

+ Recruits and retains effective staff members.

+ Demonstrates a capacity to recognize, value and respect differences across a diverse work force.

+ Depend on the specific role but some examples may include;


+ Kanban/Agile/SAFe

What is a Must Have?

+ High School diploma or equivalent

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Job Posting: JC241449208

Posted On: Jun 04, 2023

Updated On: Jun 23, 2023

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