at UNITED AG & TURF NE in Houlton, Maine, United States
Job Description
Purpose:
Selling service parts, bulk fluids, attachments, and accessories. In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.
Responsibilities:
- Quickly establish rapport and relationship with customers
- Provides quality customer experience through knowledge, use of systems, and process execution
- Provides parts recommendations including alternatives that meet customers’ needs
- Fulfills online orders in timely manner and places in will call area
- Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
- Supplies Service Technicians with parts as required
- Assists with preparing and maintaining professional showroom image and merchandise displays
- Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
- Assists in keeping parts department clean and orderly
- Assists in maintaining all departmental tools and equipment in good working order
- Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Ensure that company’s reputation and image in the community is consistent with company Core Values
- Safely operate a forklift and other related equipment as needed
