Referral Navigator

at MaineHealth in Portland, Maine, United States

Job Description


Position Summary
Maine Behavioral Healthcare is seeking a Referral Navigator to provide rapid completion of the referral process so that clients referred to services can begin treatment quickly and those referring clients will have a highly satisfying experience.
This is a full-time, 40 hours per week, benefit eligible role. This is a remote position, based out of the Portland Outpatient Clinic. Candidates must live in Maine or within a reasonable commuting distance, as there may be times you will need to report in person, including new hire orientation.
Maine Behavioral Healthcare provides an array of services at our outpatient practices for adults, adolescents and children challenged with mental health, developmental disorders, co-occurring and/or substance use issues. Specifically, our Portland location provides these Adult Assertive Community Treatment (ACT), Case Management and Behavioral Health Homes, Counseling, and Psychiatry.
The Referral Navigator will ensure that customer service practices are ethical, culturally-competent, and respectful of diversity and inclusion, welcoming and geared to satisfaction and will be compliant with regulatory, accreditation, contract and best practice standards.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Bachelor's degree from an accredited institution with a specialization in psychology, behavioral health, social work, special education, counseling, rehabilitation, nursing or closely related field is required OR a MHRT/C with at least 3 years' experience providing mental health services.

License/Certifications: N/A

Experience: See "Education." 1+ year of experience in the same areas of specialization. Prior experience with clinical methods and techniques used in supportive counseling as related to mental health and/or substance abuse issues is preferred. Prior experience with referral management is preferred.

Excellent computer skills are required: Microsoft Word, Excel and use of electronic consumer record software
Additional Information

MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 908109

Posted On: Mar 24, 2023

Updated On: Apr 06, 2023

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