at Regions Bank in Augusta, Maine, United States
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career
- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
At Regions, the Marketing Social Media Customer Care Representative provides the best customer care experience on Regions’ corporate social media channels to customers and prospective customers.
+ Monitors social media activity and engages with customers and prospects on issues affecting the customer experience with Regions Bank
+ Provides best-in-class customer service via social media and email interactions, and over the phone to current and prospective Regions customers
+ Identifies and meets customer needs through providing advice, guidance, and education to customers on the full ranges of bank products and services
+ Takes responsibility for all aspects of the customer experience including sales, servicing, and issue resolution over social media, phone calls, and email
+ Looks for opportunities to engage with social media fans and followers, in addition to ongoing monitoring of social media trends, news, and updates as it pertains to our industry and competitors
+ Works within the Social Media Management Software to monitor brand interactions and publish social media response
+ Follows through on customer inquiries, requests, or complaints including escalating customer issues to the appropriate group if the situation cannot be resolved by our team
+ Assists Social Media leadership team with content development and reporting as needed
+ Completes all required documentation to meet client needs
+ Occasionally acts as a resource for associates with less experience
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
+ High School Diploma or GED
+ Three (3) years of experience in customer service, preferably in a sales environment
+ Prior experience in customer service
+ Prior experience in a contact center and/or branch environment
+ Prior experience in banking and/or finance
+ Prior experience utilizing and working with social media
Skills and Competencies
+ Ability to learn additional systems and platforms as needed
+ Ability to multitask, prioritize and problem solve effectively in a professional, friendly and engaging manner
+ Ability to research, analyze data, and derive facts
+ Ability to work under moderate guidance
+ Ability to work under pressure and meet deadlines
+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
+ Strong verbal, written communication, and organizational skills
+ Strong work ethic and self-motivation
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the national range and level of the position.
Job Range Target:
Incentive Pay Plans:
This job is not incentive eligible.
Regions offers a benefits package that is flexible, comprehensive and recognizes that “one size does not fit all” for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
+ Paid Vacation/Sick Time
+ 401K with Company Match
+ Medical, Dental and Vision Benefits
+ Disability Benefits
+ Health Savings Account
+ Flexible Spending Account
+ Life Insurance
+ Parental Leave
+ Employee Assistance Program
+ Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
Regions Center – Birmingham
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
At Regions, our culture focuses on five core values that are a commitment to how we will do business:
+ Put people first
+ Do what is right
+ Focus on your customer
+ Reach higher
+ Enjoy life
Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.