at MaineHealth in Brunswick, Maine, United States
Job Description
Summary
For a limited time MaineHealth is offering up to $5,000 Sign on bonus for all eligible Patient Access Supervisors!
Eligible candidates are hired (offer accepted) into a Full time Patient Access Supervisor position. Part time hires and per diem hires are ineligible.
Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.
~ 40 Hours a week, Day shift ~
Position Highlights
Exciting leadership opportunity for an experienced supervisor to lead Central Registration and Switchboard!
Exceptional includes medical/dental/vision, Paid Time Off, life & disability insurance, retirement with employer match, paid family leave, wellness programs, tuition reimbursement and more!
Work for MaineHealth, a non-profit organization and the largest healthcare system in Northern New England. Named by Forbes as a Top 100 Large Employer in 2022!
Position Summary
has an immediate need for a full time Supervisor of Patient Access for our Central Registration and Switchboard teams. The Patient Access Supervisor at Mid Coast Hospital provides direct oversight of Patient Access teams that complete functions including Centralized Check In/Sign In for outpatient services, registration of outpatient services, ED Registration and Admissions. At some locations, the Supervisor may also oversee switchboard services. The Supervisor reports to the Coastal Healthcare Alliance Patient Access Manager. The Supervisor oversees staff working 24/7 and is responsible for providing leadership, support and direction in the application of the Patient Access standards and principles of continuous improvement. The scope of responsibility includes maintaining the processes, data system accuracy and infrastructure ensuring that MaineHealth receives timely payment for services provided or makes alternative financial arrangements, and that patients receive prompt clinical services. The Patient Access Supervisor ensures that the financial goals and objectives based upon the department metrics are achieved monthly for each area of responsibility. Creates an environment where new ideas are encouraged. Reinforces staff involvement in all improvement activities, develops department goals and objectives which support the health system. Maintains a full understanding of each role within the process and its impact on the larger scope of the Revenue Cycle.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: 2 year college degree or equivalent leadership experience.
License/Certifications: N/A
Experience: 1-2 years in a related Healthcare Field and 1-2 years leadership experience preferred.
Has the experience and analytical skills necessary to identify innovative opportunities for improvement including process redesign principles, organizing and overseeing the work of others to ensure that objectives are performed in alignment with department standards.
A high level of self-activation and ability to work in a high volume, fast paced work environment requiring prioritization of multiple tasks simultaneously.
Must have excellent verbal and written communication skills in order to present and explain information to customers and stakeholders. Communication skills include experience working with Microsoft Office products.
Customer service experience required including training in customer service principles.
Must be able to handle sensitive, stressful and confidential situations and account information.
A Family of Services for a Lifetime of Caring. Over the past two decades, Mid Coast-Parkview Health has grown into a dynamic family of service providers, addressing a full continuum of community needs. We have invested in one of the region's most modern , as well as in a diverse , and a continuum of . Mid Coast-Parkview Health is a clinical affiliate of a regional not-for-profit family of leading high-quality providers and other healthcare organizations working together so our communities are the healthiest in America.
Additional Information
MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!
MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New... For full info follow application link.
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.
