Insurance Specialist Customer Service-Behavioral H

at MaineHealth in Portland, Maine, United States

Job Description



Position Summary

The Behavioral HealthCare Program Customer Service Representative responds to customer and provider inquiries primarily through telephone interaction. The incumbant is responsible for providing timely and accurate responses to all Behavioral HealthCare Program customers in a professional manner. The Customer Service Representative works in a fast paced environment with a changing workload.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education: N/A

License/Certifications: N/A

Experience: 4 years' prior customer service experience, health care industry experience preferred.

Experience with health care benefits management or interpretation preferred.

Skilled at customer interaction and helping customers/patients understand their benefits.

Strong analytical, problem-solving, and decision-making skills.

Excellent organizational skills.

Ability to work both independently and to collaborate with teams of individuals in diverse settings.

Ability to manage conflict, stress and multiple simultaneous work demands in an effective, professional manner.

Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness. Adapts to changing organizational priorities.

Knowledge of computer software, including Microsoft Office. Able to learn new software systems quickly.
Additional Information

MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

Additional Information  MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 885684

Posted On: Feb 03, 2023

Updated On: Feb 03, 2023

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