Application Production Support Analyst

at Guidehouse in Augusta, Maine, United States

Job Description

Job Family :

Software Development & Support (Digital)

Travel Required :


Clearance Required :

Ability to Obtain NACI

What You Will Do :

+ Maintain, monitor, and support complex, mission-critical software systems in an operational 24×7 Enterprise environment

+ Develop, execute System Integration test plans and report results.

+ Develops technical designs and specifications for software products.

+ Research integrated design strategies, product specifications, development schedules, and user expectations into product capabilities.

+ Uses software development technologies and tools to build, test, and maintain product modules, components, and subsystems.

+ Automate by developing various Linux scripts (Bash, Python, Perl) to monitor and deploy application support system components.

+ Maintain a large and complex application ecosystem:

+ Analyze program logic and logistics;

+ Provide process optimization and improve efficiency;

+ Document all code and work;

+ Working knowledge of database software such as MariaDB, MySQL, PostgreSQL and MongoDB.

+ Provides technical leadership to lower-level developers.

+ Interact with customers, vendors and external development partners.

+ Interact with system stakeholders to field questions on operational configuration, system performance and application support.

+ Provide clear documentation and standard operating procedures for processes used to maintain data flows within the NCEP Central Operations IDP environment.

+ Plan & implement new systems and system upgrades into the testing and production environment.

+ Provide in depth troubleshooting for any developed software running in the Pacemaker clustered environment.

+ Leverage tools (Vcenter, check_mk) to diagnose system performance issues and recommend changes to improve stability.

+ Ability to write RCA’s (Root Cause Analysis).

+ Able to perform rotational on-call support in a 24×7×365 operational environment.

+ Ability to manage multiple competing priorities effectively.

+ Excellent written and oral communication skills.

+ Be a customer advocate by consistently meeting, exceeding expectations and incorporating customer service into all aspects of work.

What You Will Need :

+ BS/BA degree (or equivalent 4 additional years to substitute degree) plus 6-8 years’ experience in related field.

+ 5+ years writing scripts in Bash, Perl, and/or Python

+ Working knowledge of procedural computer languages, such as FORTRAN, C/C++ and Python

+ U.S. Citizen or Green card is required for the position. Candidate must successfully pass a Federal Background Investigation.

What Would Be Nice To Have :

+ Red Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA)

+ Experience with scientific data dissemination and observation systems, especially in the NOAA/NASA/DoD environment

+ Experience with numerical modeling principles

+ Experience supporting a 24×7 mission-critical system

+ Experience with change management tools such as Subversion, Bugzilla, Redmine, Git

+ Familiarity with GIS tools like ArcGIS

The annual salary range for this position is $109,400.00-$164,100.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

+ Medical, Rx, Dental & Vision Insurance

+ Personal and Family Sick Time & Company Paid Holidays

+ Parental Leave

+ 401(k) Retirement Plan

+ Group Term Life and Travel Assistance

+ Voluntary Life and AD&D Insurance

+ Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

+ Transit and Parking Commuter Benefits

+ Short-Term & Long-Term Disability

+ Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

+ Employee Referral Program

+ Corporate Sponsored Events & Community Outreach

+ annual membership

+ Employee Assistance Program

+ Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

+ Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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Job Posting: JC233368683

Posted On: Feb 01, 2023

Updated On: Mar 04, 2023

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