at Quest Diagnostics Inc in Portland, Maine, United States
Job Description
This positionassists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of allSpecimenTechnicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.
Demonstrates a proficiency and understanding of all job duties in Specimen Processing department
Strong troubleshooting and problem resolution skills; ability towork effectively with the technical departments to resolve problems andgain cooperation asneeded
Assists all SPT's in proper test selection and problemresolution
Answers and clarifies employee questions (including laboratory personnel) regardingprocessing
Provides appropriate feedback to supervisor(s) when problems arise.
Completes appropriate shift paperwork, setting up for production,andinsuringthat their staff has cleaned up at the end of the shift
Monitors supply inventory, ordering supplies asneeded
Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope arerequired
Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)
Perform all other job duties asassigned
In addition to above, the group leader may assist the supervisor(s) in the following:
Prioritizing work assignments
Monitoring production and activity of all SPT's in orderto meet departmentaldeadlines
Coaching for improved performancebyproviding appropriatefeedbackandmaintaining a positive work environment
Ensures effective employee utilization through workforce planning to include staffing weekends andholidays
Makessuggestions andrecommendations to enhanceworkflow
Helpsmanage departmentovertime
Ensuresthat all Quest Diagnostics Incorporated and Specimen Processing policies andprocedures are adheredto
QUALIFICATIONS
Required WorkExperience:
Internalcandidatesminimum of one year in SPT III/related role
Preferred Work Experience:
3yearsexperiencein a laboratory environment with Specimen Processing experience preferred.
Medical background preferred which includes medical terminology applicable to a clinicallaboratory
Physical and Mental Requirements:
Performs multiple tasks simultaneously and with interruptions, physical and mentalstress
Works in a biohazard environment and practices good safety habits
Able to sit or stand for longperiods
Knowledge:
N/A
Skills:
PC skills including the ability to run reports & useto manageworkflow; real-time thru-put
Maintains confidentiality at all times.Will have access to overall employeeperformance, may have knowledge of disciplinary actions up to, and including termination.
Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team ontask
Demonstrates strong interpersonal skills that foster a positiveenvironment
Demonstrates flexibility andadaptability
Drives frequent employee interaction on the floor providing feedback, coaching, andguidance
Demonstrates excellent communication skills and ability to answer questions withboth internaland external clients
Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
Works under pressure and assists department in maintaining productivity and qualitygoals
Ability to diffuse tense situations and applies good judgment when making decisions and resolvingproblems
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.
