at TD Bank in Portland, Maine, United States
IT Support Analyst IV (US)
About TD Bank, America’s Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us . Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US .
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com .
We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.
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Building a World-Class, Diverse and Inclusive Technology Team at TD
We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for
United States, US TD Footprint
What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:
+ Undergraduate Degree or Technical Certificate.
+ 3-5 years relevant experience.
+ Experience performing work on all aspects of application and systems support.
+ High comfort level working with applications, systems and fulfilling tasks that are moderate to highly complex and performed under minimal management supervision.
+ Readiness to be actively involved in resolving client applications/system issues.
+ Adeptness at configuring, upgrading, and administering business applications, in co-ordination with appropriate stakeholders.
+ Strength in developing scripts using appropriate tools to address gaps in the application and system (to simplify and enhance the application/system environment).
+ Strength in performing problem determination including data gathering and analysis.
+ Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
+ Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
+ Possession of effective change management discipline.
+ Willingness to work effectively as a team, helping others to resolve critical service issues.
+ Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
+ Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends.
+ Confidence acting as a reference for team members or clients.
+ Must be eligible for employment under regulatory standards applicable to the position.
About This Role
We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:
+ Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
+ Service applications and systems, provide application, systems, operational availability levels that meet or exceed standards and service levels already established, while minimizing operational risk.
+ Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
+ Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
+ Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
+ Deliver effective and defect-free support (application, software and operations), research system issues and opportunities, recommend changes, oversee execution, keep accurate documentation.
+ Design, review, integrate application requirements (e.g. functional, security, integration, performance, quality, operations).
+ Address application, cross-capability and cross-release issues.
+ Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
+ Assume incident management role (communicator, tracker, escalator, driver, etc.).
+ Monitor system life cycles, ensure both specs and functionality support business objectives and architecture decisions, re-develop as required.
+ Use meaningful metrics to monitor environment performance.
+ Improve performance and resource utilization by assessing and analyzing opportunities to optimize the operational environment.
+ Follow established processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required.
+ Comply with both disaster and business recovery plans (and help define, review and test these plans).
+ Identify/implement process improvements to enhance revenue, customer experience and reduce costs.
+ Respect TD’s technology delivery practices, standards, project management disciplines.
+ Make effective use of cost management processes in place within your own unit.
+ Support business case development, RFI/RFP and SLAs with vendors.
Other duties as assigned • Driving Requirements: • Travel Requirements:
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Connecticut, District of Columbia, Delaware, Florida, Georgia, Illinois, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New Yor