at Witham Family Hotels in Bar Harbor, Maine, United States
We are seeking an experienced Housekeeping Manager to join our team at the Acadia Inn. The Housekeeping Manager ensures that all areas of the hotel are safely and efficiently cleaned to ensure high levels of guest satisfaction.
The ideal candidate must display ability to effectively communicate, listen, take initiative, work independently and in teams, and lead by example. They must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, they must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through. This position would be Full-Time Year-Round.
+ Providing exceptional service to guests.
+ Daily inspection of rooms and public areas to ensure compliance with department standards and guest expectations., i.e checks all vacant rooms each day to ensure cleanliness standards are being met, (last check for " First Impression" – drapes, beds & skirts, chairs, lamps, towels, toiletries, carpet, halls are clear of equipment and trash, etc.).
+ Assists in performing Room Attendant duties per staffing needs.
+ Completing daily forms as needed, i.e. status changes, performance log, accident reports, housekeeping logs with times, averages, etc.
+ Ensuring housekeeping equipment is in good working condition, i.e. carts, vacuums, mops, etc.
+ Maintenance of hotel Lost and Found program.
+ Supports the hotel in achieving high performance levels in service and profitability.
+ Responds to guest concerns or complaints in a timely and courteous manner.
+ Supports a culture that promotes high employee morale and performance.
+ Ability to effectively coach, motivate, lead and resolve employee concerns by timely communicating on-going positive and constructive feedback.
+ Other tasks as directed.
+ Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily.
+ Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction.
+ Oversee the housekeeping department, housekeeping budget, take inventory, and ensure there is a stock of adequate cleaning supplies.
+ Document areas cleaned by room attendants and report any issues such as room damage or maintenance requests to the front office.
+ Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed.
+ Responsible for managing housekeeping shift schedules to maintain effective coverage.
+ Must be able to work flexible shifts as needs change based on volume of business.
+ Solid leadership, decision making, and problem-solving skills.
+ Team-oriented focus
+ Excellent verbal and written communication skills
+ Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
+ Ability to multi-task
+ Excellent organizational skills and attention to detail
+ Ability to work in a fast-paced environment
+ Proficient with Microsoft Office Suite
+ Ability to communicate efficiently and respectfully with others
Education and Experience:
+ 2 years of hotel experience or similar office experience
+ Management or Supervisory experience required