Switchboard Operator - Mid Coast Hospital

at MaineHealth in Brunswick, Maine, United States

Job Description

~ Per Diem/As Needed Position ~
Position Highlights
Exciting opportunity as a Switchboard Operator for Mid Coast Hospital, located in beautiful Brunswick, Maine!
Make your own schedule by picking up shifts that work for you!
Earn additional money with shift differentials for evenings, weekends and holidays!
Work for MaineHealth, a non-profit organization and the largest healthcare system in Northern New England. Named by Forbes as a Top 100 Large Employer in 2022!
Position Summary
has an immediate need for a per diem Switchboard Operator. The Switchboard Operator is responsible for answering incoming calls in a timely manner and maintaining accurate flow of communications for multiple sites associated with Mid Coast - Parkview Health. The operator also monitors emergency alarms throughout the hospital and medical office buildings and promptly dispatches in house emergency responders. Back-up support will be provided to the Emergency Department Registration staff on a daily basis as needed.
Serves as the first point of contact for patients calling the organization.
Accurately connecting callers to departments, providers and inpatients.
Calling codes during urgent/emergent situations and coordinating paging.
Perform or support additional functions within the Patient Access service line.
Functions are performed in a high volume, fast paced environment.
Provides exceptional customer service and support to visitors and families and has an in depth knowledge of departments, classes/events and services offered.
Must convey a caring and professional attitude for all patients and visitors.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High School Graduate or equivalent.
License/Certifications: N/A.
Experience:Minimum of one years' related experience as a switchboard operator or receptionist for medium to high volume office/Call Center preferred. Experience in healthcare setting preferred. Experience in customer relations required.
Accurate Data Entry required.
Basic working knowledge of Microsoft word, Access, and excel programs preferred.
Basic understanding of internet explorer and/or internet usage.
A Family of Services for a Lifetime of Caring. Over the past two decades, Mid Coast-Parkview Health has grown into a dynamic family of service providers, addressing a full continuum of community needs. We have invested in one of the region's most modern , as well as in a diverse ,  and a continuum of . Mid Coast-Parkview Health is a clinical affiliate of a regional not-for-profit family of leading high-quality providers and other healthcare organizations working together so our communities are the healthiest in America.
Additional Information

MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 877355

Posted On: Jan 17, 2023

Updated On: Feb 04, 2023

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