at MaineHealth in Scarborough, Maine, United States
Provides customer service support and processes correspondence and requests for patient information in accordance with organizational policies, HIPAA, State and Federal regulations Primary responsibilities include assisting customers (the public, physicians, nursing units, other hospital departments, patients, and employees, etc.) with release of information services. . Work is generally performed independently and requires the ability to utilize and operate multiple computer systems, telephones, and facsimile resources to provide customer service and support.
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: High school diploma or equivalent preferred. Associates or Bachelor's degree in healthcare related discipline preferred. RHIT or RHIA preferred.
Experience: 1-3 years' required experience in Release of Information. Previous EPIC or EMR experience preferred.
Strong customer service orientation
Ability to maintain patient confidentiality in performance of duties
Effective written and verbal communication skills
Must be able to operate multiple integrated software applications, and other programs to include resources and e-mail
Ability to work independently, multi-task, provide instruction and prioritize
Computer and keyboarding skills required
Must be detail orientated and have effective problem-solving skills.
Formal medical terminology course required, but can be obtained within six months.
Knowledge of HIPAA and State Regulations related to release of information required
Intermediate knowledge of Microsoft office software products including Excel.
MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!
MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at
At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.
With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.
Additional Information MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org
MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.To view full details and how to apply, please login or create a Job Seeker account