Improvement Specialist II - Performance Improvemen

at MaineHealth in Norway, Maine, United States

Job Description


Position Summary

The Improvement Specialist for Western Maine Health partners with leadership, managers, staff and clinicians to advance critical enterprise initiatives in performance and quality improvement. Leads complex projects to design, develop, modify and implement healthcare delivery systems with enhanced quality, safety and value. Provides a range of consultation services to organizational leaders and department managers on the development and implementation of key strategies for creating and sustaining a high performing healthcare organization. Offers formal trainings and coaching to staff, managers, clinicians and leaders about change management, systems thinking and data driven problem-solving to promote deeper understanding of system failures and opportunities for improvement. Serves as a system-wide resource for applying performance improvement and project management theory and techniques. Registered Nurse preferred.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

Education: Associate's degree or equivalent training with at least five years of relevant experience in a healthcare setting OR bachelor's degree with at least three years of relevant experience required. Bachelor's degree in systems engineering, business or healthcare administration preferred.

License/Certifications: Formal performance improvement certification at the Green Belt level or equivalent required. Project management certification and facilitation certification preferred.

Experience: See "Education." Experience with relevant statistical analysis software preferred.

Demonstrated ability to complete multiple quality improvement projects in a healthcare setting required

Demonstrated analytic skills, e.g., project-related data analysis and reporting, required

Proficiency in Microsoft Word, Excel and PowerPoint or equivalent required

Understanding of consulting models and high level of business acumen preferred

Formal performance improvement training at the Black Belt level preferred

Effective verbal and written communication skills

Strong critical thinking skills and attention to detail

Collaborative and team oriented
Additional Information

MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

Additional Information  MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 874548

Posted On: Jan 10, 2023

Updated On: Mar 10, 2023

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