at Witham Family Hotels in Bar Harbor, Maine, United States
Job Description
The Atlantic Oceanside Hotel and Event center is looking for a Night Auditor to join our team. This is a full-time, year-round position and eligible for benefits. The night auditor is an important part of the hotel front desk team operating independently during the 11pm to 7am shift. The Night auditor is responsible for maximizing revenue and creates value by providing excellent customer service. Starting out wage for this position is $18 an hour.
This includes effective reservations sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problems resolution. Additionally, the Night Auditor will be responsible to act as the “Manager on duty” since the AM or PM manager is absent.
Job Duties:
+ Acknowledges our guest with a smile and friendly “hello”. Promptly attends to guest needs
+ Performs calculations of all department’s day work. (Ability to gather, analyzes, and evaluates data)
+ Completes daily reports – balanced to zero
+ Maintains records of routine accounting transactions; Assists in preparation of financial and operations reports including trial balances, adjustments and closing entries
+ Follows all audit procedures as specified by brand
+ Acts as night manager in absence of manager on duty. (Ability to work unsupervised)
+ Arrives to work on-time and ready to begin shift
+ Demonstrates a team behavior and attitude of working together to accomplish tasks (even if outside specific job duties)
+ Completes work in a timely manner and meets productivity standards/expectations
Performs additional duties as assigned
Skills Required:
+ Work well with others including other departments.
+ Follow instructions timely and efficiently.
+ Communicate effectively.
+ Adapt to change.
Physical Demands:
+ Prolonged periods of standing and working at the front desk.
+ Must be able to lift up to 30 pounds at times.
+ Must be able to work early mornings, late nights and unpredictable hours, including weekends and holidays.
Required Education and Experience:
+ Prior customer service experience is preferred. High School diploma and/or equivalent work experience.
