Customer Service Representative

at MaineHealth in Scarborough, Maine, United States

Job Description

Position Summary
Performs customer service duties including data input/retrieval of patient information. Receives and screens patients/visitors and notifies appropriate personnel or records messages. Sorts and distributes mail. Uses laboratory information systems to input and obtain relevant patient information. Interacts with staff, clients and patients providing assistance and information as appropriate. Responsible for Patient billing and department invoice functions
Required Minimum Knowledge, Skills, and Abilities (KSAs)
Education: Completion of high school or equivalent is preferred. Health care experience or post high school education in health care, laboratory sciences (MLT or MT) or equivalent sciences preferred. Working knowledge of medical terminology and reference laboratory operations required.
License/Certifications: N/A
Experience: Two to three years of experience in health care setting is desirable but not required. The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least 3 years of prior customer service experience. Working knowledge of word processing software (e.g. Word) and be able to learn and work efficiently with a variety of laboratory computer systems. Oral and written communication needs to be professional, clear and concise.
Able to learn and work efficiently with a variety of laboratory information systems.
Ability to learn and work efficiently with a variety of standard office equipment (e.g., fax, copier, telephone).
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
Successfully demonstrates competencies in the position in accordance with the established assessment for the position.
Must be able to work any shift, holiday and/or weekend as needed.
Must be able to travel among company sites as needed.
Additional Information

MaineHealth was ranked one of America's Best Large Employers in 2022 by Forbes!

MaineHealth is a not-for-profit integrated health system whose vision is, "Working together so our communities are the healthiest in America." MaineHealth consists of nine local health systems, a comprehensive behavioral health care network, diagnostic services, home health agencies, and 1,700 employed clinicians working together through the MaineHealth Medical Group. With approximately 22,000 care team members, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. Learn more about our system at

At MaineHealth, we offer benefits that support an individual's needs for today and flexibility to plan for tomorrow. Our packages include health and dental insurances, paid parental leave, retirement program, generous paid time off, and much more! Our comprehensive array of benefits are competitive, affordable, and include choices that meet specific, but ever changing, needs.

With a career at any of the MaineHealth locations, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the neighborhoods that surround it. We are deeply invested in the well-being of our communities and care team members. We believe in fostering a work environment of strong commitment, compassionate caring and continuous improvement. Join us, and your abilities will be challenged and enhanced as you take your career to a new level.

MaineHealth values diversity and is an Equal Opportunity/Affirmative Action employer. Federal and state laws prohibit discrimination in employment because of race, color, national origin, religion, age, sex, sexual orientation, disability or veteran status.

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Job Posting: 856331

Posted On: Dec 01, 2022

Updated On: Dec 01, 2022

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